Altitude uCI vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
OpenText CX-E Voice
Score 8.4 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
Altitude uCIOpenText CX-E Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudeOpenText CX-E Voice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altitude uCIOpenText CX-E Voice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Altitude uCIOpenText CX-E Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard9.01 Ratings10.02 Ratings
Validate callers10.01 Ratings10.02 Ratings
Outbound response10.01 Ratings10.02 Ratings
Call forwarding10.01 Ratings9.52 Ratings
Click-to-call (CTC)9.01 Ratings9.52 Ratings
Warm transfer10.01 Ratings9.52 Ratings
Predictive dialing10.01 Ratings10.01 Ratings
Interactive voice response10.01 Ratings9.02 Ratings
REST APIs9.01 Ratings9.02 Ratings
Call scripts10.01 Ratings8.52 Ratings
Call tracking10.01 Ratings10.01 Ratings
Multichannel integration10.01 Ratings8.01 Ratings
CRM software integration9.01 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
OpenText CX-E Voice
8.9
2 Ratings
8% above category average
Inbound call routing10.01 Ratings10.02 Ratings
Omnichannel inbound routing10.01 Ratings10.01 Ratings
Recording10.01 Ratings8.52 Ratings
Quality management9.01 Ratings8.01 Ratings
Call analytics8.01 Ratings9.01 Ratings
Historical reporting10.01 Ratings9.02 Ratings
Live reporting10.01 Ratings10.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Altitude uCIOpenText CX-E Voice
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude uCIOpenText CX-E Voice
Likelihood to Recommend
9.0
(1 ratings)
8.2
(3 ratings)
User Testimonials
Altitude uCIOpenText CX-E Voice
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read full review
OpenText
When you have a small team, this works best. because you can't pay like a big organisation but still need the same features. OpenTeam brings us the best features of call-centre software, but at a cut price that we can afford and create revenue upon. This is an essential software, if anything.
Read full review
Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Read full review
OpenText
  • Call Management
  • Simple
  • User friendly
Read full review
Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Read full review
OpenText
  • Need more API integration and CRM integration.
Read full review
Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Read full review
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Read full review
Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Read full review
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management
application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).