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ALVAO Service Desk vs. SymphonyAI IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ALVAO Service Desk
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…
$1,296
per year 3 agents (minimum)
SymphonyAI IT Service Management
Score 8.7 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
ALVAO Service DeskSymphonyAI IT Service Management
Editions & Modules
Start
$36
per month (billed annually) per agent (minimum 3)
Standard
$54
per month (billed annually) per agent (minimum 3)
Professional
$63
per month (billed annually) per agent (minimum 3)
Enterprise
$84
per month (billed annually) per agent (minimum 3)
No answers on this topic
Offerings
Pricing Offerings
ALVAO Service DeskSymphonyAI IT Service Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ALVAO Service DeskSymphonyAI IT Service Management
Features
ALVAO Service DeskSymphonyAI IT Service Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ALVAO Service Desk
5.5
1 Ratings
39% below category average
SymphonyAI IT Service Management
8.8
20 Ratings
7% above category average
Organize and prioritize service tickets6.41 Ratings8.820 Ratings
Expert directory7.31 Ratings8.915 Ratings
Self-service tools5.51 Ratings8.117 Ratings
Subscription-based notifications2.71 Ratings7.915 Ratings
ITSM collaboration and documentation5.51 Ratings9.517 Ratings
ITSM reports and dashboards5.51 Ratings9.920 Ratings
Service restoration00 Ratings8.518 Ratings
Change management
Comparison of Change management features of Product A and Product B
ALVAO Service Desk
5.5
1 Ratings
43% below category average
SymphonyAI IT Service Management
9.4
20 Ratings
10% above category average
Change requests repository5.51 Ratings8.420 Ratings
Change calendar00 Ratings9.916 Ratings
Service-level management00 Ratings9.918 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ALVAO Service Desk
-
Ratings
SymphonyAI IT Service Management
9.0
20 Ratings
9% above category average
Configuration mangement00 Ratings8.420 Ratings
Asset management dashboard00 Ratings8.920 Ratings
Policy and contract enforcement00 Ratings9.815 Ratings
Best Alternatives
ALVAO Service DeskSymphonyAI IT Service Management
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ALVAO Service DeskSymphonyAI IT Service Management
Likelihood to Recommend
6.4
(1 ratings)
8.9
(20 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
6.4
(1 ratings)
-
(0 ratings)
User Testimonials
ALVAO Service DeskSymphonyAI IT Service Management
Likelihood to Recommend
ALVAO
Great for IT department, where service desk is good single point of contact, but can be also used for other departmnets to track their requests. We also use it for development tracking.
PK
Petr Kamenář
System Specialist
Read full review
SymphonyAI IT Service Management
It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.
Verified User
Anonymous
Read full review
Pros
ALVAO
  • Users can easily ask for help
  • Clear overview about current tickets
  • Reporting
PK
Petr Kamenář
System Specialist
Read full review
SymphonyAI IT Service Management
  • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
  • The process and UI are more seamless, robust, and attractive than existing solutions.
  • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
DP
Dushyant Pathak
Software Engineer
Read full review
Cons
ALVAO
No answers on this topic
SymphonyAI IT Service Management
  • Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
  • Creation of sub tenant under tenant
  • 5 why analysis method in the problem management can be designed more efficiently rather than its designed now
Verified User
Anonymous
Read full review
Likelihood to Renew
ALVAO
No answers on this topic
SymphonyAI IT Service Management
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
Verified User
Anonymous
Read full review
Alternatives Considered
ALVAO
It was management desicion, I cant say
PK
Petr Kamenář
System Specialist
Read full review
SymphonyAI IT Service Management
The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.
Verified User
Anonymous
Read full review
Return on Investment
ALVAO
No answers on this topic
SymphonyAI IT Service Management
  • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
  • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
  • It has been instrumental in deploying workflows to production by more than 50%.
DP
Dushyant Pathak
Software Engineer
Read full review
ScreenShots

ALVAO Service Desk Screenshots

Screenshot of ALVAO AI Assistant powered by Azure OpenAI, which streamlines the solution to any incident or request.Screenshot of where users can filter tickets by status, service or anything else.Screenshot of the interface for ALVAO Teams Assistant, which is available 24/7.Screenshot of measurement of user feedback.Screenshot of key metrics monitoring, to drive informed business decisions.Screenshot of the self-service portal

SymphonyAI IT Service Management Screenshots

Screenshot of an example of the AI-powered IT and enterprise service workflows available on the platform.Screenshot of the service portal, designed to make it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.Screenshot of employee self-service, where employees can get answers and help. This helps to reduce call deflection and improve service experience.Screenshot of digitized work processes.Screenshot of the administration interface to launch new services. These can be rolled out with a few drag and drops using the Design Studio that includes 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity.Screenshot of the 24/7 Omnichannel service desk experience. This delivers always on, natural language service experience to users with the AI-powered SymphonyAI Digital Agent. The agent features auto-resolve capabilities, multichannel support, and advanced natural language understanding.