Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon CloudWatch
Score 8.0 out of 10
N/A
Amazon CloudWatch is a native AWS monitoring tool for AWS programs. It provides data collection and resource monitoring capabilities.
$0
per canary run
PagerDuty
Score 8.6 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Pricing
Amazon CloudWatchPagerDuty
Editions & Modules
Canaries
$0.0012
per canary run
Logs - Analyze (Logs Insights queries)
$0.005
per GB of data scanned
Over 1,000,000 Metrics
$0.02
per month
Contributor Insights - Matched Log Events
$0.02
per month per one million log events that match the rule
Logs - Store (Archival)
$0.03
per GB
Next 750,000 Metrics
$0.05
per month
Next 240,000 Metrics
$0.10
per month
Alarm - Standard Resolution (60 Sec)
$0.10
per month per alarm metric
First 10,000 Metrics
$0.30
per month
Alarm - High Resolution (10 Sec)
$0.30
per month per alarm metric
Alarm - Composite
$0.50
per month per alarm
Logs - Collect (Data Ingestion)
$0.50
per GB
Contributor Insights
$0.50
per month per rule
Events - Custom
$1.00
per million events
Events - Cross-account
$1.00
per million events
CloudWatch RUM
$1
per 100k events
Dashboard
$3.00
per month per dashboard
CloudWatch Evidently - Events
$5
per 1 million events
CloudWatch Evidently - Analysis Units
$7.50
per 1 million analysis units
Professional
$25
per month per user
Business
$49
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Amazon CloudWatchPagerDuty
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWith Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.Discount available for annual pricing.
More Pricing Information
Community Pulse
Amazon CloudWatchPagerDuty
Considered Both Products
Amazon CloudWatch
Chose Amazon CloudWatch
Amazon CloudWatch is great in terms of the CloudWatch Logs feature, it integrates easily with other AWS services (CloudFormation, S3, Lambda, etc.) and is reasonably low cost, so it was a no-brainer for that area. For alerting, CloudWatch didn't offer much in the way of …
PagerDuty
Chose PagerDuty
New Relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management.
Chose PagerDuty
Compared to the companies listed above, PagerDuty was always the stronger contender combined with Datadog. Though now the playing field may have changed since we last did any serious evaluation. PagerDuty has no downtime and "just works". That last phrase is what makes it …
Chose PagerDuty
We also use CloudWatch for certain apps, but since it's locked in to AWS and its UI is much inferior to PagerDuty's, we prefer to have everything go to PagerDuty. It's really the only solution worth considering that I've come across for monitoring and alerting for production …
Chose PagerDuty
CloudWatch and New Relic are not exactly comparable, but it is possible to use them to create some alert. PagerDuty has more features, including on-call schedules and escalation policies.
Best Alternatives
Amazon CloudWatchPagerDuty
Small Businesses
InfluxDB
InfluxDB
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
Sumo Logic
Sumo Logic
Score 8.9 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
NetBrain Technologies
NetBrain Technologies
Score 9.1 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon CloudWatchPagerDuty
Likelihood to Recommend
7.7
(40 ratings)
9.1
(143 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(6 ratings)
Usability
7.0
(3 ratings)
7.3
(4 ratings)
Support Rating
8.4
(8 ratings)
9.0
(85 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
Amazon CloudWatchPagerDuty
Likelihood to Recommend
Amazon AWS
For out business we find that AWS Cloudwatch is good at providing real-time metrics for monitoring and analysing the performance and usage of our platform by customers. It is possible to create custom metrics from log events, such people adding items to a basket, checking out or abandoning their orders.
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PagerDuty
I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.
Read full review
Pros
Amazon AWS
  • It provides lot many out of the box dashboard to observe the health and usage of your cloud deployments. Few examples are CPU usage, Disk read/write, Network in/out etc.
  • It is possible to stream CloudWatch log data to Amazon Elasticsearch to process them almost real time.
  • If you have setup your code pipeline and wants to see the status, CloudWatch really helps. It can trigger lambda function when certain cloudWatch event happens and lambda can store the data to S3 or Athena which Quicksight can represent.
Read full review
PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
Read full review
Cons
Amazon AWS
  • Memory metrics on EC2 are not available on CloudWatch. Depending on workloads if we need visibility on memory metrics we use Solarwinds Orion with the agent installed. For scalable workloads, this involves customization of images being used.
  • Visualization out of the box. But this can easily be addressed with other solutions such as Grafana.
  • By design, this is only used for AWS workloads so depending on your environment cannot be used as an all in one solution for your monitoring.
Read full review
PagerDuty
  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
Read full review
Likelihood to Renew
Amazon AWS
No answers on this topic
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
Read full review
Usability
Amazon AWS
It's excellent at collecting logs. It's easy to set up. The viewing & querying part could be much better, though. The query syntax takes some time to get used to, & the examples are not helpful. Also, while being great, Log Insights requires manual picking of log streams to query across every time.
Read full review
PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
Read full review
Support Rating
Amazon AWS
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
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PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
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Implementation Rating
Amazon AWS
No answers on this topic
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
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Alternatives Considered
Amazon AWS
Grafana is definitely a lot better and flexible in comparison with Amazon CloudWatch for visualisation, as it offers much more options and is versatile. VictoriaMetrics and Prometheus are time-series databases which can do almost everything cloudwatch can do in a better and cheaper way. Integrating Grafana with them will make it more capable Elasticsearch for log retention and querying will surpass cloudwatch log monitoring in both performance and speed
Read full review
PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
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Return on Investment
Amazon AWS
  • Positive for alarms and alert notifications once configured/customized.
  • Has upfront learning curve, and cost can increase as does the alarm activity and monitoring details you may require.
  • Cost-effective for any size organization keeping with AWS and utilizing its native tools is a savings in long-term ROI.
Read full review
PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
Read full review
ScreenShots

Amazon CloudWatch Screenshots

Screenshot of How Amazon CloudWatch works - high-level overviewScreenshot of CloudWatch Application MonitoringScreenshot of CloudWatch ServiceLens and Contributor Insights - expedite resolution timeScreenshot of Improve Observability with Amazon CloudWatchScreenshot of Visual overview of Amazon CloudWatch

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.