Amazon Connect vs. Nextiva Contact Center
Amazon Connect vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Amazon Connect | Nextiva Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Nextiva Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Nextiva Contact Center | |
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Likelihood to Recommend | 7.2 (4 ratings) | 9.1 (31 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Amazon Connect | Nextiva Contact Center | |
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Likelihood to Recommend | Amazon AWS | Nextiva |
Pros | Amazon AWS | Nextiva |
Cons | Amazon AWS | Nextiva |
Likelihood to Renew | Amazon AWS No answers on this topic | Nextiva |
Support Rating | Amazon AWS No answers on this topic | Nextiva |
Alternatives Considered | Amazon AWS | Nextiva |
Return on Investment | Amazon AWS | Nextiva |
ScreenShots |