Amazon Connect vs. Plivo
Amazon Connect vs. Plivo
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Plivo | Mid-Size Companies (51-1,000 employees) | Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime… | $0 per SMS recieved |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Plivo | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Telegram Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Telegram Score 8.9 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Telegram Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Plivo | |
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Likelihood to Recommend | 7.3 (4 ratings) | 6.0 (3 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (2 ratings) |
Amazon Connect | Plivo | |
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Likelihood to Recommend | Amazon AWS | Plivo |
Pros | Amazon AWS | Plivo |
Cons | Amazon AWS | Plivo |
Usability | Amazon AWS No answers on this topic | Plivo |
Support Rating | Amazon AWS No answers on this topic | Plivo |
Alternatives Considered | Amazon AWS | Plivo |
Return on Investment | Amazon AWS | Plivo |
ScreenShots |