TrustRadius

Amazon Connect vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Connect
Score 8.4 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
Amazon ConnectStringeeX
Editions & Modules
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
No answers on this topic
Offerings
Pricing Offerings
Amazon ConnectStringeeX
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon ConnectStringeeX
Features
Amazon ConnectStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Amazon Connect
7.8
6 Ratings
8% below category average
StringeeX
8.3
2 Ratings
2% below category average
Agent dashboard9.06 Ratings9.02 Ratings
Validate callers8.56 Ratings8.02 Ratings
Outbound response7.56 Ratings9.02 Ratings
Call forwarding7.05 Ratings9.02 Ratings
Click-to-call (CTC)7.56 Ratings9.02 Ratings
Warm transfer8.05 Ratings7.02 Ratings
Predictive dialing5.04 Ratings7.02 Ratings
Interactive voice response7.06 Ratings6.02 Ratings
REST APIs9.04 Ratings9.02 Ratings
Call scripts8.05 Ratings9.02 Ratings
Call tracking9.05 Ratings8.02 Ratings
Multichannel integration7.06 Ratings9.02 Ratings
CRM software integration9.06 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Amazon Connect
7.7
6 Ratings
8% below category average
StringeeX
7.2
2 Ratings
15% below category average
Inbound call routing8.06 Ratings8.02 Ratings
Omnichannel inbound routing8.06 Ratings8.02 Ratings
Recording9.05 Ratings7.02 Ratings
Quality management6.05 Ratings7.02 Ratings
Call analytics9.06 Ratings6.02 Ratings
Historical reporting9.05 Ratings6.02 Ratings
Live reporting6.06 Ratings7.02 Ratings
Customer surveys6.05 Ratings8.02 Ratings
Customer interaction analytics8.05 Ratings8.02 Ratings
Best Alternatives
Amazon ConnectStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ConnectStringeeX
Likelihood to Recommend
8.5
(6 ratings)
8.0
(2 ratings)
Usability
8.5
(2 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Amazon ConnectStringeeX
Likelihood to Recommend
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Pros
Amazon AWS
  • It helps us connect with ServiceNow as a direct integration.
  • It allows us to document everything from the chat with ticket documentation in real time.
  • It allows us to track agent and case activities.
Verified User
Anonymous
Read full review
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
Read full review
Cons
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
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StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Usability
Amazon AWS
It is reliable system. It has own IVR, Database(DynamoDB) Backend(Lambda) support of multi channel(email, chat & voice) Integration with some of the biggest CRM system
Verified User
Anonymous
Read full review
StringeeX
No answers on this topic
Support Rating
Amazon AWS
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Alternatives Considered
Amazon AWS
Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
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StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
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Return on Investment
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
Read full review
ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system