Amazon Connect vs. Twilio
Amazon Connect vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Amazon Connect | Twilio | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Amazon Connect | Twilio | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Twilio | |
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Likelihood to Recommend | 7.3 (4 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Amazon Connect | Twilio | |
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Likelihood to Recommend | Amazon AWS | Twilio |
Pros | Amazon AWS | Twilio |
Cons | Amazon AWS | Twilio |
Likelihood to Renew | Amazon AWS No answers on this topic | Twilio |
Usability | Amazon AWS No answers on this topic | Twilio |
Performance | Amazon AWS No answers on this topic | Twilio |
Support Rating | Amazon AWS No answers on this topic | Twilio |
Implementation Rating | Amazon AWS No answers on this topic | Twilio |
Alternatives Considered | Amazon AWS | Twilio |
Contract Terms and Pricing Model | Amazon AWS No answers on this topic | Twilio |
Return on Investment | Amazon AWS | Twilio |
ScreenShots | Twilio Screenshots |