Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for media assets to create a searchable archive. Amazon Transcribe Medical can be added to provide medical speech to text capabilities to clinical documentation applications.
$0
per second
CallRail
Score 9.4 out of 10
N/A
CallRail offers phone call tracking, recording and analytics.
Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.
This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions. I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.
Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
It is useful to monitor our calls weekly. We can give our employees feedback on the quality of the calls which helps our overall sales and conversions.
By knowing which campaigns perform best, we can shift our budget to target those campaigns specifically which saves us revenue and increases sales.
