Ameyo by Exotel vs. CallHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ameyo by Exotel
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Pricing
Ameyo by ExotelCallHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ameyo by ExotelCallHub
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details—CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Community Pulse
Ameyo by ExotelCallHub
Top Pros
Top Cons
Features
Ameyo by ExotelCallHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Ameyo by Exotel
8.3
2 Ratings
0% below category average
CallHub
8.4
1 Ratings
1% above category average
Agent dashboard8.72 Ratings8.01 Ratings
Validate callers8.42 Ratings8.01 Ratings
Outbound response8.42 Ratings9.01 Ratings
Call forwarding8.42 Ratings8.01 Ratings
Click-to-call (CTC)8.42 Ratings8.01 Ratings
Warm transfer8.42 Ratings8.01 Ratings
Predictive dialing8.42 Ratings9.01 Ratings
Interactive voice response8.72 Ratings9.01 Ratings
REST APIs7.72 Ratings8.01 Ratings
Call scripts7.72 Ratings9.01 Ratings
Call tracking8.12 Ratings9.01 Ratings
Multichannel integration8.12 Ratings8.01 Ratings
CRM software integration8.42 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Ameyo by Exotel
7.7
2 Ratings
6% below category average
CallHub
8.4
1 Ratings
2% above category average
Inbound call routing7.12 Ratings9.01 Ratings
Omnichannel inbound routing7.12 Ratings8.01 Ratings
Recording8.12 Ratings8.01 Ratings
Quality management7.72 Ratings8.01 Ratings
Call analytics7.72 Ratings9.01 Ratings
Historical reporting7.12 Ratings8.01 Ratings
Live reporting8.12 Ratings8.01 Ratings
Customer surveys7.72 Ratings9.01 Ratings
Customer interaction analytics8.42 Ratings9.01 Ratings
Best Alternatives
Ameyo by ExotelCallHub
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ameyo by ExotelCallHub
Likelihood to Recommend
8.3
(3 ratings)
8.0
(1 ratings)
Usability
8.9
(2 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
Ameyo by ExotelCallHub
Likelihood to Recommend
Exotel Techcom
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
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CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
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Pros
Exotel Techcom
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
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CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
Read full review
Cons
Exotel Techcom
  • Inter campaigns call transfer feature which currently is not possible
  • Interface in Agent login to monitor and keep track of their own break and login times.
  • Ameyo’s wide feature set can make onboarding challenging. Offering enhanced training materials, interactive tutorials, and a more structured onboarding process could make adoption easier for new users.
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CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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Usability
Exotel Techcom
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
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CallHub
No answers on this topic
Support Rating
Exotel Techcom
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
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CallHub
No answers on this topic
Alternatives Considered
Exotel Techcom
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
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CallHub
No answers on this topic
Return on Investment
Exotel Techcom
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
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CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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ScreenShots

Ameyo by Exotel Screenshots

Screenshot of Interaction details- Interaction timelineScreenshot of an agent view of customer details from ECC as well as CRM and also the interaction history of this customer on the right side of the screenScreenshot of CC- Cobrowsing

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer