What users are saying about
8 Ratings
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Score 9.5 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Attribute Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    N/A
    0 Ratings
    9.0

    CallSource

    90%
    6 Ratings

    Likelihood to Renew

    Analytic Call Tracking

    N/A
    0 Ratings
    9.0

    CallSource

    90%
    1 Rating

    Likelihood to Recommend

    Analytic Call Tracking

    No answers on this topic

    CallSource

    CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.
    Jonathan Thommarson | TrustRadius Reviewer

    Pros

    Analytic Call Tracking

    No answers on this topic

    CallSource

    • The reporting is easy to access and use with little to no training. Pretty straightforward.
    • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
    • It can be integrated with our CRM, Salesforce, for ease of use!
    Anonymous | TrustRadius Reviewer

    Cons

    Analytic Call Tracking

    No answers on this topic

    CallSource

    • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Analytic Call Tracking

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    CallSource

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    CallSource

    CallSource 9.0
    Based on 1 answer
    It's easy to use, we've had the account for a long time
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Analytic Call Tracking

    No answers on this topic

    CallSource

    Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Analytic Call Tracking

    No answers on this topic

    CallSource

    • Prove ROI to our dealer partners by showing them how many calls they are getting
    • With all recordings, we can discuss calls and coach dealers on better ways to approach our customers
    • Better customer service
    Anonymous | TrustRadius Reviewer

    Add comparison