What users are saying about
8 Ratings
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Score 9.5 out of 100
8 Ratings
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Score 8.4 out of 100

Attribute Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    N/A
    0 Ratings
    8.4

    DialogTech

    84%
    8 Ratings

    Likelihood to Renew

    Analytic Call Tracking

    N/A
    0 Ratings
    5.0

    DialogTech

    50%
    1 Rating

    Support Rating

    Analytic Call Tracking

    N/A
    0 Ratings
    8.0

    DialogTech

    80%
    2 Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    No answers on this topic

    DialogTech

    DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.
    Janae Helst | TrustRadius Reviewer

    Pros

    Analytic Call Tracking

    No answers on this topic

    DialogTech

    • It is reliable and never goes down.
    • The reporting is simple to use and provides the right data.
    • The customer service is great, they always answer the phone.
    Gregg Towsley | TrustRadius Reviewer

    Cons

    Analytic Call Tracking

    No answers on this topic

    DialogTech

    • Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
    • Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.
    Mike McPeak | TrustRadius Reviewer

    Pricing Details

    Analytic Call Tracking

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    DialogTech

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    DialogTech

    DialogTech 5.0
    Based on 1 answer
    The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
    Joshua McCloskey | TrustRadius Reviewer

    Support Rating

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    DialogTech

    DialogTech 8.0
    Based on 2 answers
    They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
    Jacob Beckstead, MBA PCM | TrustRadius Reviewer

    Alternatives Considered

    Analytic Call Tracking

    No answers on this topic

    DialogTech

    DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.
    Jorge Peralta | TrustRadius Reviewer

    Return on Investment

    Analytic Call Tracking

    No answers on this topic

    DialogTech

    • Overall they offer a good service at a fair price
    • Their reverse look-up fees are to high limiting the amount of call data collected
    George Laucirica | TrustRadius Reviewer

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