What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    N/A
    0 Ratings
    8.0

    Marchex

    80%
    8 Ratings

    Likelihood to Renew

    Analytic Call Tracking

    N/A
    0 Ratings
    1.0

    Marchex

    10%
    4 Ratings

    Likelihood to Recommend

    Analytic Call Tracking

    No answers on this topic

    Marchex

    The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure
    Luís Felipe Costa Araújo | TrustRadius Reviewer

    Pros

    Analytic Call Tracking

    No answers on this topic

    Marchex

    • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
    • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
    • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
    Aaron Metzger | TrustRadius Reviewer

    Cons

    Analytic Call Tracking

    No answers on this topic

    Marchex

    • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
    • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
    • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
    John Kobel | TrustRadius Reviewer

    Pricing Details

    Analytic Call Tracking

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Marchex

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Analytic Call Tracking

    No score
    No answers yet
    No answers on this topic

    Marchex

    Marchex 1.0
    Based on 4 answers
    We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Analytic Call Tracking

    No answers on this topic

    Marchex

    I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!
    Kevin Bossons | TrustRadius Reviewer

    Return on Investment

    Analytic Call Tracking

    No answers on this topic

    Marchex

    • Quick and easy distribution of phone numbers with city specific area codes
    • Easy to set up after business hours and alternative forwarding numbers
    • It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training
    Amber Stanley-Kruth | TrustRadius Reviewer

    Add comparison