Answerbase vs. Sprinklr Service
Answerbase vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Answerbase | Mid-Size Companies (51-1,000 employees) | Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,… | $49 per month | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Answerbase | Sprinklr Service | |
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Small Businesses | Notion Score 8.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Answerbase | Sprinklr Service | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Answerbase | Sprinklr Service | |
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Likelihood to Recommend | Lumin Creative | Sprinklr |
Pros | Lumin Creative | Sprinklr |
Cons | Lumin Creative | Sprinklr |
Likelihood to Renew | Lumin Creative No answers on this topic | Sprinklr |
Usability | Lumin Creative No answers on this topic | Sprinklr |
Reliability and Availability | Lumin Creative No answers on this topic | Sprinklr |
Performance | Lumin Creative No answers on this topic | Sprinklr |
Support Rating | Lumin Creative No answers on this topic | Sprinklr |
In-Person Training | Lumin Creative No answers on this topic | Sprinklr |
Implementation Rating | Lumin Creative No answers on this topic | Sprinklr |
Alternatives Considered | Lumin Creative | Sprinklr |
Return on Investment | Lumin Creative | Sprinklr |
ScreenShots | Answerbase Screenshots |