AnswerDash vs. Gainsight CS
AnswerDash vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
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AnswerDash | N/A | AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from… | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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AnswerDash | Gainsight CS | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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AnswerDash | Gainsight CS | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AnswerDash | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (223 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
AnswerDash | Gainsight CS | |
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Likelihood to Recommend | AnswerDash No answers on this topic | Gainsight |
Pros | AnswerDash No answers on this topic | Gainsight |
Cons | AnswerDash No answers on this topic | Gainsight |
Likelihood to Renew | AnswerDash No answers on this topic | Gainsight |
Usability | AnswerDash No answers on this topic | Gainsight |
Performance | AnswerDash No answers on this topic | Gainsight |
Support Rating | AnswerDash No answers on this topic | Gainsight |
Online Training | AnswerDash No answers on this topic | Gainsight |
Implementation Rating | AnswerDash No answers on this topic | Gainsight |
Alternatives Considered | AnswerDash No answers on this topic | Gainsight |
Return on Investment | AnswerDash No answers on this topic | Gainsight |
ScreenShots | AnswerDash Screenshots | Gainsight CS Screenshots |