Apache Guacamole vs. N-able Take Control

Limitations are only the effort you want to have to configure it (correctly).

Incentivized

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform

• Remote connect to Linux OS
• Remote connect to Windows OS

Incentivized

• Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
• If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.

Incentivized

• We have experienced some stability problems (mostly Tomcat related).
• The interface could be a little more user-friendly.
• Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.

Incentivized

• Performance on low-end machines.
• Verbosity when changing stream quality.
• File manager needs improving, dragging files causes graphical issues.
• Connection time needs to be reduced.
• Ability to adjust re-connection time.
• Integration with more password-storage applications.
• Screen blanking is buggy in some instances and makes the session unusable.

Incentivized

it's easy

Incentivized

The interface needs a lot of updating. It's just too "busy."

Incentivized

It's easy and free of use, therefore perfect for quick implementations when needed.

Incentivized

We have successfully used noVNC for remote access.

Incentivized

We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes

Incentivized

• The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.

Incentivized

• We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
• Remote access is only a click away saving our techs time
• Reliable connection mean issues are resolved without having to 'fix' the remote access first