Takle Control enables you to take back control
December 09, 2022

Takle Control enables you to take back control

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with N-able Take Control

We use Take Control to remotely support our MSP clients, it integrates seamlessly with our RMM platform and allows a quick high performance remote connection to servers and workstations. Biggest improvement over our previous solution is the ability to paste passwords in all scenarios with a dedicated key combo, and with long complex passwords being normal this is a life saver.

Pros

  • Pasting text regardless of remote systems state (i.e UAC)
  • dynamic resize of viewer window, remote resolution always fits on viewer
  • reconnection after reboot
  • file transfer via std key combos

Cons

  • in some scenarios a failed connections will prompt if you want to update proxy details
  • clear text is disabled for while connection is active, this sometimes causes end user concern.
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
Bad experiences with ConnectWise platforms in general ruled it out for us at this point in time. To be fair this was not really ConnectWise's fault more the team that set things up poorly leading to significant issues across the system.

TeamViewer had long been our go to, but pricing increases, the inclusion of ads (in a not inexpensive product) is infuriating for some. and ongoing poor business behavior reports in the industry lead us to look elsewhere

Do you think N-able Take Control delivers good value for the price?

Yes

Are you happy with N-able Take Control's feature set?

Yes

Did N-able Take Control live up to sales and marketing promises?

Yes

Did implementation of N-able Take Control go as expected?

Yes

Would you buy N-able Take Control again?

Yes

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform.

N-able Take Control Feature Ratings

Remote Administration
9.0
Screen sharing
9
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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