TrustRadius

ApexChat vs. Arena.im

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 4.1 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Arena.im
Score 9.4 out of 10
N/A
Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.
$99
per month
Pricing
ApexChatArena.im
Editions & Modules
No answers on this topic
Professional
$99
per month 25,000 page views/month
Business
$249
per month 100,000 page views/month
Enterprise
Custom
Offerings
Pricing Offerings
ApexChatArena.im
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discounts available for annual subscription.
More Pricing Information
Community Pulse
ApexChatArena.im
Top Pros
Top Cons
Best Alternatives
ApexChatArena.im
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatArena.im
Likelihood to Recommend
7.6
(2 ratings)
8.8
(3 ratings)
User Testimonials
ApexChatArena.im
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Arena.im
It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.
Verified User
Anonymous
Read full review
Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Arena.im
  • Easy to set up
  • Easy to use
  • Cost efficient
Verified User
Anonymous
Read full review
Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Arena.im
  • Offer a lower-priced subscription for smaller blogs and websites.
  • Provide a clearer way to see how many impressions have been used on the account so far.
OS
Read full review
Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Arena.im
We did not evaluate any other products as Arena.im fit our needs from the start.
Verified User
Anonymous
Read full review
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Arena.im
  • Allowed us to fulfill customer requirements
  • Saves us from developing it ourselves (build vs buy)
Verified User
Anonymous
Read full review
ScreenShots