ApexChat vs. Gorgias

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 5.9 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
Gorgias
Score 9.1 out of 10
N/A
Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests.
$60
per month Up to 350 mothly tickets
Pricing
ApexChatGorgias
Editions & Modules
No answers on this topic
Basic
$60
per month 350 monthly tickets
Pro
$300
per month 2,000 monthly tickets
Advanced
$750
per month 6,000 monthly tickets
Custom
custom
Custom ticket volume
Offerings
Pricing Offerings
ApexChatGorgias
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ApexChatGorgias
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ApexChat
-
Ratings
Gorgias
8.7
1 Ratings
10% above category average
Organize and prioritize service tickets00 Ratings8.01 Ratings
Expert directory00 Ratings7.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings9.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ApexChat
-
Ratings
Gorgias
7.0
1 Ratings
10% below category average
External knowledge base00 Ratings6.01 Ratings
Internal knowledge base00 Ratings8.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ApexChat
-
Ratings
Gorgias
9.4
1 Ratings
20% above category average
Customer portal00 Ratings8.01 Ratings
IVR00 Ratings9.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
ApexChatGorgias
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatGorgias
Likelihood to Recommend
7.6
(2 ratings)
10.0
(1 ratings)
User Testimonials
ApexChatGorgias
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Read full review
Gorgias
It has the best Shopify integration we had over 40 Shopify stores and having all of that information on a user's email was extremely helpful. The integrations for 3pls could’ve been better and the reporting left something to be desired. Having a feature like most common topics based on what the users write about rather than what we had to manually tag would be very beneficial.
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Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
Read full review
Gorgias
  • Tagging- the tagging system was a great way to stay organized.
  • Rules- when you have 49 inboxes implementing rules on when to fire a macro or auto tag is necessary and Gorgias’ UI was easy to understand and execute.
  • Integrations- I had to integrate with dozens of inboxes many times using aliases and most of the time Gorgias was able to help.
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Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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Gorgias
  • With that said, sometimes integrations would not work and we would have to create a Gmail alias.
  • Their response time was not that quick to errors.
  • They did not integrate with platforms such as whiplash or ship station which would have been very useful.
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Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Read full review
Gorgias
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now
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Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Read full review
Gorgias
  • Scales for 25 inboxes to 40
  • Handled over 1000 tickets a day quickly with Shopify information easily available.
  • Quantified reports for our business partners based on tagging features.
Read full review
ScreenShots