ApexChat vs. Pure Chat by Ruby

ApexChat

12 Reviews and Ratings

Pure Chat by Ruby

Pure Chat by Ruby

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 5.9 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A
Pure Chat by Ruby	Score 8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month

Pricing

ApexChat

Pure Chat by Ruby

Editions & Modules

No answers on this topic

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Offerings

Pricing Offerings
ApexChat	Pure Chat by Ruby
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ApexChat	Pure Chat by Ruby
Top Pros	Pro Chat box Pro Multi language Pro Language options	Pro Mobile app Pro Quick connection Pro Good customization
Top Cons	Minus Reporting options Minus Greater flexibility Minus Chat widget	Minus Set up Minus Nice feature Minus Chat widget

Best Alternatives
	ApexChat	Pure Chat by Ruby
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ApexChat	Pure Chat by Ruby
Likelihood to Recommend	7.6 (2 ratings)	8.6 (2 ratings)

User Testimonials
	ApexChat	Pure Chat by Ruby
Likelihood to Recommend	ApexChat For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution. Incentivized Justin Shook Director of Social Media and Reputation Read full review	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review
Pros	ApexChat Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review
Cons	ApexChat Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review
Alternatives Considered	ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review
Return on Investment	ApexChat Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review
ScreenShots