ApexChat vs. Pure Chat by Ruby

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

Incentivized

Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone

Incentivized

• Great chat box designs on website.
• Great backend support.
• Multi-language options.

Incentivized

• Online chat
• Multiple websites, multiple users
• Supervisor feature

Incentivized

• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

Incentivized

• Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
• Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.

Incentivized

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

Incentivized

Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.

Incentivized

• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

Incentivized

• Instant connection with our clients and prospects
• Expanded our ability to increase client contact efficiency
• Allows us to stay up to date with the ever changing demand of consumers

Incentivized