10 Ratings
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Score 8.7 out of 100
9 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Apica Synthetic

All http checks with Apica Synthetic [make] it the natural choice. When it comes to other types of checks, Apica Synthetic has a solution but there are [also] some other tools you can use instead.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Apica Synthetic
8.8
Splunk IT Service Intelligence (ITSI)
Application monitoring
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
Database monitoring
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
Threshold alerts
Apica Synthetic
8.2
Splunk IT Service Intelligence (ITSI)
Predictive capabilities
Apica Synthetic
8.6
Splunk IT Service Intelligence (ITSI)
Application performance management console
Apica Synthetic
8.6
Splunk IT Service Intelligence (ITSI)
Collaboration tools
Apica Synthetic
7.7
Splunk IT Service Intelligence (ITSI)
Out-of-the box templates to monitor applications
Apica Synthetic
8.6
Splunk IT Service Intelligence (ITSI)
Application dependency mapping and thresholding
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
Virtualization monitoring
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
Server availability and performance monitoring
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
Server usage monitoring and capacity forecasting
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
IT Asset Discovery
Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)

Pros

Apica Synthetic

  • Synthetic alerts triggered
  • Helpful to rectifying the actual issue
  • After resolution of the issue, apica notifies green signal
Prashant Saxena Rahul | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

Apica Synthetic

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
  • We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
  • I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apica Synthetic

Apica Synthetic 9.1
Based on 1 answer
On the basis of last and current using, i rated the Apica. Thanks!
Prashant Saxena Rahul | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Support Rating

Apica Synthetic

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.4
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Alternatives Considered

Apica Synthetic

Apica Synthetic is more flexible [when] making custom checks. The support from Apica can help you with nearly every check you have to do.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

Apica Synthetic

  • Got visibility into availability other than relying on just canary pages.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
  • We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix
Anonymous | TrustRadius Reviewer

Pricing Details

Apica Synthetic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
7.8

Likelihood to Renew

Apica Synthetic
9.1
Splunk IT Service Intelligence (ITSI)
9.1

Support Rating

Apica Synthetic
Splunk IT Service Intelligence (ITSI)
8.4

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