Apica Synthetic vs Splunk IT Service Intelligence (ITSI)

• Synthetic alerts triggered
• Helpful to rectifying the actual issue
• After resolution of the issue, apica notifies green signal

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• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

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• It's very clunky. Infrastructure is large and very difficult to upgrade.
• SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
• It filled a gap in monitoring for us, but we're looking to move on.

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• The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
• We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
• I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.

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• Got visibility into availability other than relying on just canary pages.

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• We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
• We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix

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