Likelihood to Recommend
It is best suited for larger companies with lots of remote workers that need complex access management. We've barely scratched the surface on what Appgate can do via its API.
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I think when it comes to web application protection, this is the way to go. I think if the organization is small, one would not be a good fit, but for most organizations, because it's a cloud-native solution, it's a good solution for web protection.
Read full review Pros Software-Defined perimeter Hide resources to non-authorized/authenticated users. Read full review Easy connection: you can connect to your corporate network with two clicks. IP restriction: F5 has a list of possible insecure IP numbers, if someone tries to connect using one of these numbers, F5 BIG-IP won't connect. Always on feature: Very handy feature, if you install always on, you won't need to click connect. Read full review Cons Live logging in the client. Currently you have to "download" the logs into a zip file and then open that zipfile to look at the logs. There's no logfile to tail or watch. Load balancing between controllers could be better. Currently relies on round robin DNS and sometimes a browser will pick a different IP than previous and you'll get a big "LOST CONNECTION TO CONTROLLER" message. Read full review Some of the stuff, like recently we are migrating from an on-prem exchange to Microsoft 365, and having it above both interfaces, both application icons on the desktop makes it kind of confusing for users. So if there was a way that they could just use the same icon and it knew how to route for what the user was licensed for. That would probably be a little bit better. And then I think some of the face of the product, the gooey interfaces could be improved. Read full review Usability
Great customization and easy to use help reference menus
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The company has been supportive overall of our needs and desired features. I have not personally called the support services, but I've heard no direct complaints either.
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On the occasions when we've had to engage f5 support, they have been great. They have always resolved our issues quickly and been easy to work with and professional. The reason I give them a 10 out of 10, however, is because when we've had issues that have crossed over between the f5 BIG-IP, our Cisco switches, and our Microsoft IIS server the f5 support representatives have been extremely knowledgeable about every product and device involved and have been able to troubleshoot end-to-end without having to engage other vendors.
Read full review Alternatives Considered
The existing system was
. The management of the system was a hassle. Because IT personnel had to manually create VPN accounts, user passwords were known to who created them and the end user did not have a way to change them. This created a security issue in the event an IT engineer left the company.
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I can't recall the name of the previous software we used for remote intranet access, but it was much less reliable. F5 BIG-IP is consistent and easy to use--the authentication process happens quickly and reliably via my cell phone's facial recognition feature which is convenient and secure. No need to carry a key fob or enter a verification code. The previous software required email codes be sent and entered to verify access.
Read full review Return on Investment We are achieving our goals with this tool by hiding resources behind it. It is a new model that requires a different thought process for many in network operations. Read full review Overall, it meets a need rather than having a lot of point solutions and difficult configurations. It's done a good job consolidating all those. So I can't give you numbers for ROI, but it is absolutely consolidated solutions down to single points that are monetarily optimized. Read full review ScreenShots