What users are saying about
Appian
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
179 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 179 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
Appian
I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Principal Programmer
GDITDefense & Space, 10,001+ employees
Process Director
It simply works great for our applications and requirements!
Director of Information Technology
Davis Applied Technology CollegeEducation Management, 501-1000 employees
Feature Rating Comparison
Low-Code Development
Appian
8.2
Process Director
—
Visual Modeling
Appian
7.6
Process Director
—
Drag-and-drop Interfaces
Appian
8.2
Process Director
—
Platform Security
Appian
9.3
Process Director
—
Platform User Management
Appian
7.6
Process Director
—
Reusability
Appian
7.9
Process Director
—
Platform Scalability
Appian
8.6
Process Director
—
Reporting & Analytics
Appian
—
Process Director
8.7
Dashboards
Appian
—
Process Director
8.2
Standard reports
Appian
—
Process Director
9.0
Custom reports
Appian
—
Process Director
8.9
Process Engine
Appian
—
Process Director
8.7
Process designer
Appian
—
Process Director
9.2
Process simulation
Appian
—
Process Director
8.8
Business rules engine
Appian
—
Process Director
8.0
SOA support
Appian
—
Process Director
9.1
Process player
Appian
—
Process Director
8.9
Support for modeling languages
Appian
—
Process Director
8.8
Form builder
Appian
—
Process Director
8.3
Model execution
Appian
—
Process Director
8.4
Collaboration
Appian
—
Process Director
8.6
Social collaboration tools
Appian
—
Process Director
8.6
Content Management Capabilties
Appian
—
Process Director
7.6
Content management
Appian
—
Process Director
7.6
Pros
Appian
- I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
- You can understand business use case and convert it to a logical process automation.
- Process Modeller has improved a lot and providing smart services use adds more value.
- Service integration helps us to seamlessly integrate with third-party systems
Solutions Architect
Fidelity InternationalInvestment Management, 5001-10,000 employees
Process Director
- BP Logix Process Director has an extremely easy to use graphical workflow designer.
- Good support for electronic signatures and physical signatures using hardware signature pads.
- Knowledge views and dashboards for easy access to data.

Verified User
Manager in Information Technology
Higher Education Company, 5001-10,000 employeesCons
Appian
- Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
- Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
- Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
- Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

Verified User
Director in Research & Development
Pharmaceuticals Company, 10,001+ employeesProcess Director
- Having a record of sent emails in a process would be helpful.
- A "scrubber" for PDF names would be helpful. Acrobat does not like to open items with particular characters in a file name.
Applications Specialist
Woolpert, Inc.Civil Engineering, 501-1000 employees
Likelihood to Renew
Appian
Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Director, Strategic Process Project Management
Scripps NetworksBroadcast Media, 1001-5000 employees
Process Director
No score
No answers yet
No answers on this topic
Usability
Appian
Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Business Process Management Administrator/Designer
Scripps Networks InteractiveBroadcast Media, 1001-5000 employees
Process Director
No score
No answers yet
No answers on this topic
Support Rating
Appian
Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Business Analyst
Sydney AirportAirlines/Aviation, 201-500 employees
Process Director
No score
No answers yet
No answers on this topic
In-Person Training
Appian
Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesProcess Director
No score
No answers yet
No answers on this topic
Online Training
Appian
Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesProcess Director
No score
No answers yet
No answers on this topic
Implementation Rating
Appian
Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Development Team Lead for BPM, Integration and Special Project Teams
University of WollongongHigher Education, 1001-5000 employees
Process Director
No score
No answers yet
No answers on this topic
Alternatives Considered
Appian
The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

Verified User
Project Manager in Other
Banking Company, 201-500 employeesProcess Director
We evaluated 13 vendors when looking for a solution for our finance department. We invited 4 vendors to demo and picked BP Logix in late 2011. Integration was very quick and since we went live January 2012 we deployed three additional processes incorporating our finance, facilities, legal, IT and our operations departments.
IT Finance & Contracts Manager
MultiPlanHospital & Health Care, 1001-5000 employees
Return on Investment
Appian
- Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Contract Senior Business Analyst
Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees
Process Director
- Process Director has had such a positive impact on our entire organization. Nearly every division and department throughout the whole organization either has working forms and workflows or has requested to have forms and workflows developed.
- The only negative or adverse condition is that we don't have enough development time for all the workflows requested to be developed.
Director of Information Technology
Davis Applied Technology CollegeEducation Management, 501-1000 employees
Screenshots
Pricing Details
Appian
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Appian Editions & Modules
Edition
Free | $0 |
---|---|
Standard | 60.002 |
Flat Fee | Contact Sales3 |
Enterprise | Contact Sales4 |
- per user per month
- one fixed price per app, unlimited users
- unlimited number of apps, priced by user
Additional Pricing Details
—Process Director
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Process Director Editions & Modules
—