Apptentive, now part of Alchemer vs. DataEQ

Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.

Incentivized

If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool.

• Push notifications for app store reviews.
• Targeted interactions based on in-app events.
• Easy in-app messaging service for direct access to our support team.

Incentivized

• Reporting
• Customer support

• Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
• Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
• Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.

Incentivized

• A super-lite "budget" account option for short-term projects.

We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.

Incentivized

The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye.

• Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
• Apptentive has helped give us better insights from our users.
• Apptentive has helped us better manage emergencies that we can address without an App Store update now.

Incentivized

• As I have only been using the software for approximately 3 weeks it is difficult to say.