What users are saying about
4 Ratings
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Top Rated
529 Ratings
4 Ratings
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Score 8 out of 101

HubSpot CRM

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529 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
HubSpot CRM
8.4
Customer data management / contact management
Apptivo
8.7
HubSpot CRM
8.8
Workflow management
Apptivo
6.8
HubSpot CRM
8.8
Territory management
Apptivo
4.5
HubSpot CRM
7.5
Opportunity management
Apptivo
4.5
HubSpot CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
HubSpot CRM
8.8
Quote & order management
Apptivo
1.0
HubSpot CRM
7.9
Interaction tracking
Apptivo
1.8
HubSpot CRM
8.6
Channel / partner relationship management
Apptivo
4.5
HubSpot CRM
8.6
Contract management
Apptivo
HubSpot CRM
8.3

Customer Service & Support

Apptivo
5.7
HubSpot CRM
8.3
Case management
Apptivo
7.7
HubSpot CRM
8.2
Help desk management
Apptivo
3.6
HubSpot CRM
8.2
Call center management
Apptivo
HubSpot CRM
8.6

Marketing Automation

Apptivo
4.5
HubSpot CRM
9.4
Lead management
Apptivo
4.5
HubSpot CRM
9.5
Email marketing
Apptivo
4.5
HubSpot CRM
9.3

CRM Project Management

Apptivo
7.3
HubSpot CRM
8.6
Task management
Apptivo
8.7
HubSpot CRM
9.0
Billing and invoicing management
Apptivo
4.5
HubSpot CRM
8.0
Reporting
Apptivo
8.7
HubSpot CRM
8.8

Customization

Apptivo
6.4
HubSpot CRM
8.2
Custom fields
Apptivo
6.4
HubSpot CRM
8.7
Custom objects
Apptivo
6.4
HubSpot CRM
7.5
Scripting environment
Apptivo
HubSpot CRM
7.9
API for custom integration
Apptivo
HubSpot CRM
8.6

Security

Apptivo
9.8
HubSpot CRM
9.2
Single sign-on capability
Apptivo
9.9
HubSpot CRM
9.2
Role-based user permissions
Apptivo
9.7
HubSpot CRM
9.1

Platform

Apptivo
9.7
HubSpot CRM
8.2
Mobile access
Apptivo
9.7
HubSpot CRM
8.2

CRM Reporting & Analytics

Apptivo
HubSpot CRM
8.4
Forecasting
Apptivo
HubSpot CRM
8.5
Pipeline visualization
Apptivo
HubSpot CRM
8.6
Customizable reports
Apptivo
HubSpot CRM
8.0

Social CRM

Apptivo
HubSpot CRM
8.8
Social data
Apptivo
HubSpot CRM
8.8
Social engagement
Apptivo
HubSpot CRM
8.8

Integrations with 3rd-party Software

Apptivo
HubSpot CRM
8.7
Marketing automation
Apptivo
HubSpot CRM
8.9
Compensation management
Apptivo
HubSpot CRM
8.5

Pros

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
No photo available

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM profile photo

Likelihood to Renew

Apptivo

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons profile photo

Support

Apptivo

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris profile photo

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons profile photo

Alternatives Considered

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
No photo available

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon profile photo

Return on Investment

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
No photo available

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apptivo
6.3
HubSpot CRM
8.9

Likelihood to Renew

Apptivo
HubSpot CRM
10.0

Usability

Apptivo
2.7
HubSpot CRM
9.7

Support

Apptivo
HubSpot CRM
10.0

Implementation

Apptivo
3.6
HubSpot CRM
9.6

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