Apptopia vs. Glassbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apptopia
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
Apptopia offers mobile app data and market intelligence in a web tool. Mobile publishers and developers, service providers, and investors use Apptopia on a daily basis to understand and monitor competitors, inform business strategies, and identify emerging consumer interests and trends. Download, revenue, and usage estimates are available for every ranked app and publisher in the world. According to the vendor, Apptopia is unique in its ability to also offer SDK recognition and…
$79
month
Glassbox
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Glassbox helps organizations make their customer’s digital experience intuitive and safe. The vendor says it does this by capturing 100% of activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A
Pricing
ApptopiaGlassbox
Editions & Modules
Start Plan
$79
month
Engage Plan
$899
month
Grow Plan
$1,499
month
No answers on this topic
Offerings
Pricing Offerings
ApptopiaGlassbox
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCustom plans are available, including the option for a robust API integration. Email sales@apptopia.com or call 1-855-277-8674 to learn more.
More Pricing Information
Features
ApptopiaGlassbox
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Apptopia
-
Ratings
Glassbox
9.4
32 Ratings
20% above category average
Responsive Design for Web Access00 Ratings9.531 Ratings
Mobile Application00 Ratings9.530 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.231 Ratings
Mobile App Analytics00 Ratings9.531 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Apptopia
-
Ratings
Glassbox
9.4
32 Ratings
6% above category average
Click analytics00 Ratings9.032 Ratings
Scroll maps00 Ratings9.631 Ratings
Conversion tracking00 Ratings9.331 Ratings
Goal tracking00 Ratings9.431 Ratings
Funnel Analysis00 Ratings9.432 Ratings
Session Recording and Replay00 Ratings9.232 Ratings
User Segmentation00 Ratings9.532 Ratings
Best Alternatives
ApptopiaGlassbox
Small Businesses
Smartlook
Smartlook
Score 8.5 out of 10
Smartlook
Smartlook
Score 8.5 out of 10
Medium-sized Companies
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
Enterprises
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApptopiaGlassbox
Likelihood to Recommend
6.7
(3 ratings)
9.2
(33 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(6 ratings)
Usability
-
(0 ratings)
9.1
(6 ratings)
User Testimonials
ApptopiaGlassbox
Likelihood to Recommend
Apptopia, Inc.
If your business revolves around technology in apps, revenue generated by certain apps that are industry specific, Apptopia is the way to go. You can see data like DAU, MAU, ARPU, market leaders, SDKs, geographics, analytics. Literally anything you would want to know about mobile apps or the market and technology around them, you can get with Apptopia.
Read full review
Glassbox
Glassbox is a customer experience management platform that provides various tools, including Interaction Maps, to help organizations understand and improve the customer journey. Some specific scenarios where Glassbox is well suited include: Identifying pain points in the customer journey: The Interaction Maps feature provides a visual representation of customer interactions, allowing organizations to easily identify where customers may be struggling and take action to resolve the issue. Proactively addressing issues: With the Interaction Maps feature, organizations can proactively address issues as they arise, rather than relying on customer feedback to identify problems. Improving customer service: By understanding the customer journey, organizations can improve the overall customer experience and provide top-notch customer service. On the other hand, there may be some scenarios where Glassbox is less appropriate, such as: Organizations with a limited budget: Glassbox is a subscription-based service, so it may not be suitable for organizations with a limited budget or those who are not willing to make the investment in customer experience management tools. Organizations with minimal online presence: Glassbox is primarily focused on improving the online customer journey, so it may be less appropriate for organizations with a minimal online presence.
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Pros
Apptopia, Inc.
  • Beautiful UI, loved the traffic breakdown demographic
  • Lists were easily pulled
  • Great reports keeping tabs on new popular apps using new technology.
Read full review
Glassbox
  • I like the ease of access that is provided to our internal users
  • Super easy integration with our site and other tools
  • The ability to navigate to any session, review the details and make actionable notes for resolution
  • The ability to exclude sensitive information from being recorded.
Read full review
Cons
Apptopia, Inc.
  • Some of the data seemed inconsistent when we checked with existing partners.
  • The lack of prospecting tool. Apptopia did not provide detailed contact info for companies.
  • Apptopia provided revenue data for mobile apps, but we found there was inconsistency with that as well.
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Glassbox
  • Some shiny new features are hard to use and/or optimize
  • The email templates need improving. They are stiff and unfriendly.
  • Ticket support is a bit weak. Slow response times and opinions for answers instead of facts.
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Likelihood to Renew
Apptopia, Inc.
No answers on this topic
Glassbox
The level of support from the Glassbox team and how much we have improved our conversion just after a few months
Read full review
Usability
Apptopia, Inc.
No answers on this topic
Glassbox
Glassbox has made it a mission to make the experience for the client as easy as possible. The entire system is intuitive and every report, screen and widget can be customized in just a few clicks, making both the onboarding and ongoing use a lot easier and enjoyable and helping us focus only on the business use
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Alternatives Considered
Apptopia, Inc.
We initially went to Datanyze for email hunting and list building. As we learned more about the feature they offer we realized their data was not as accurate as we needed. During our evaluation of the product there were lots of promises of Beta features or things in the future and not a ton of focus or confidence in what they offered currently. We did leverage and benefit from Datanyze for a decent amount of time, but when we evaluated a side by side comparison, Apptopia came out on top. Datanyze is a little different where they can pull lists of contacts, but at the end of the day we saw App data more important than those lists
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Glassbox
  1. Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can improve the customer experience.
  2. Easy identification and resolution of issues: Glassbox's detailed analysis of customer interactions makes it easy to identify and understand issues, such as errors, broken links, and usability problems. This allows businesses to take action and resolve these issues quickly, which can improve the overall customer experience and reduce customer churn.
  3. Additionally, Glassbox also provides a way to analyze the customer journey and understand the pain points and drop off points, this enables businesses to optimize their website and improve the overall customer experience, and identify potential revenue opportunities.
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Return on Investment
Apptopia, Inc.
  • Overall was poor ROI. It was not cheap and did not bring much value.
  • Reports seemed to be good at first but later found lots of inaccuracies
  • Could not find information on premium publishers
Read full review
Glassbox
  • Our VOC team has been able to process more escalations more successfully and resolve more customer issues in a timely manner
  • Product teams are able to get the insights they need in a timely manner to track new projects success
  • Mobile app capture in Glassbox has been a problem for almost a year with no solid resolution
Read full review
ScreenShots

Apptopia Screenshots

Screenshot of Apptopia provides download, revenue, and usage estimates for every ranked app and publisher in the world.Screenshot of The Top New Apps report shows the best performing apps released within the last 30 days. Other reports include the breakout predictor and surge report.Screenshot of Publisher portfolio pages show performance metrics for every app in the portfolio, category penetration, and relevant contact details.Screenshot of Store category analysis ranks categories by downloads, revenue, and submissions. Details also include top apps and publishers in the category and analysis of category competitiveness.Screenshot of Real-time SDK recognition shows when SDKs are installed and uninstalled in every app. View the SDK vendor's page to see their category penetration and recent installs and uninstalls.