Aptean Made2Manage ERP is an enterprise resource planning software solution. It is built specifically for small and mid-sized manufacturers. It includes dynamic, to-order environments such as make-to-order, engineer-to-order, assemble-to-order, and mixed mode operations.
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Epicor Eclipse
Score7.7 out of 10
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Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses. Eclipse simplifies complex distribution processes found in today’s dynamic supply chains.
For parts sales, M2M is not a good program. There are too many glitches that happen between the sales order process and the shipping process. At the same time, we have to work with outside vendors to make certain functions work in the program. Or it has to work outside the program and communicate back to the main software. Way too clunky.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The capabilities, when combined with some of the integration offerings, make for a really nice platform. Coming from another company where we had several systems for processing inbound, outbound, e-commerce, sales, etc., it is nice to have everything contained in one system. makes communication within the company easier and teaching easier.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In my opinion, Epicor seems to want to sell add-on products constantly. They don't provide pricing at the beginning, but then rely on sticker shock and hidden costs (e.g. APIs)
There are times when we cannot figure out where numbers are coming from, especially costs. It would be nice if there was a way to see, in plain English, where a cost is coming from.
It seems unconscionable that we are unable to print financial statements to a pdf file.
In our experience, Support, which had been going well for a while, has become much less reliable and not very timely.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I am not in the decision making group any more for this product. When I was, I along with many other managers, voted to go with a competitive product software vs re-subscribing to Aptean for this product. We were convinced by certain parties at our work that the new product was head and shoulders above the old product. While they freshened up a few things and there was an increase in some functionality areas, it was still tired.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This software is not user-friendly nor easy to train on. I train people for various departments and had argued for the company to go with another company. I was not alone. When the time came for us to do an upgrade (necessitated by the advent of Windows 10 compatibility issues), a number of managers at our organization wanted to seek out other vendors due to the difficulty in training people to use the software. Then have to deal with so many of the user issues and lack of functionality created by the need for using an outside software programmer to bring in software that interpreted what M2M was doing and then translate it back into the program so that we had an end-user solution. This software should be robust enough to do it all. It is not. I hate to be so negative about it but anyone that has spent as many years using this software as I have should find something good to say about the platform and I struggle to do that. I had asked for the warranty section that would tie into the return authorization process. I was told it would happen. It didn't. Bad karma.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Epicor Eclipse has saved our organization from financial mismanagement, which could lead to operational inefficiencies. It has streamlined purchase orders and invoice processing, reducing instances of underpayment and overpayment. It has enhanced the segmentation of financial statements by store and by day, making it easier to track profitability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I go back to the warranty segment of the program to help track expenses that were generated by returns and zero-dollar sales orders to resolve customer issues. I feel like I was lied to by the company. They said they would have it in there on the new release. They told the purchasing manager it would be on the new release. The purchasing manager assured me it would be on there. They even showed 'warranty loading' on the screen when you signed in. However, there was no additional component of the return material authorization process for warranty adaptation. I even challenged our upload team about it and they had no answer. It does a few functions well but in my personal experience, buy something else.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The actual implementation was no worse or better than other software updates. There were days of pain and additional training helped overcome a lot of the learning curve associated with that. However, that training came from our own internal staff vs anyone from Aptean.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I came on board after M2M was implemented so I'm not sure how it has changed from previous software. However, I do know it has the ability to grow with the company.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
