Araize FastFund Online vs. OnPay

I have found FastFund to be a flexible yet easy-to-use accounting and donor support software. Of course, it does not have all the power of something like SalesForce, but then again, I don't need that and my more technically challenged users would be overwhelmed with something like that. FastFund allows us to track donor support, issue receipts for tax purposes, and even record notes of interactions with donors. We create mailing lists and can easily allocate donations to the specific project as designated by the donor. We use FastFund for our accounting software. We pay bills, make deposits, cut checks, and allocate expenses to the appropriate projects. We also use the newest module of FastFund which is the Payroll module. I am not involved with using that module, but I do know that it is great to have everything in one package.

Incentivized

OnPay works for me as a small business owner. It streamlines HR, Payroll and Employment Tax Filings - and it can be helpful in exploring benefit options with integrated partners. We run payroll for both of our companies through OnPay and haven't had any issues. The employees find it easy to use on their end, as well. The OnPay representatives are extremely proactive and communicate updates/changes in a very timely manner. If you have a substantial number of employees, it may be more efficient to look elsewhere due to cost.

Incentivized

• Cloud-based so all our employees have access to it from their various remote locations.
• Fund-based accounting.
• Ongoing training on updates and improvements and tech support responses are quick and useful.

Incentivized

• It is easy to add new employees.
• It is easy to inactivate employees who leave the company.
• All quarterly and annual reports are completed and filed on a timely basis.
• Employees have direct online access to their paycheck as well as their W-2.

Incentivized

• Initial use of the new payroll features had several hiccups that had to be addressed.

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• You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
• The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
• Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.

We are satisfied with the software and on-going costs. Moving to something else would be an investment and cost that would be difficult to justify given our satisfaction with FastFund.

Incentivized

We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.

Incentivized

I find FastFund to be easy to use and, for the most part, intuitive in its user interface and options. Sometimes new features are added or updates are made which causes some changes. Araize is good at holding short webinars to introduce these.

Incentivized

For a one geography business in a larger metro area not planning to expand tax geographies or do anything other than the same-ol, same-ol, then I think OnPay is great. Their biggest issue is tax support responsiveness - it's simply unacceptable yet they seem to not be concerned about it at all.

OnPay immediately responds to any of my inquiries.

Incentivized

No complaints on OnPay's integration with Xero.

Incentivized

I have always had my questions and issues responded to very quickly and addressed in a timely fashion. Araize is good at notifying us when the support desk will be closed for company holidays and the like. They are responsive to suggestions for new features and in helping when we have questions.

Incentivized

They have always solved my problems and answered the questions I had. In the earlier years, they were much better and faster but in recent years there appears to be not as much people available so this results in more email requests.

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Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

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Araize FastFund was already implemented when I joined the organization so I cannot comment on how it compares to other products or why it was selected.

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OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Incentivized

OnPay works.

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• Our main users are in three different physical locations and Araize FastFund has allowed each user to easily have access to what they need.

Incentivized

• Massive time savings. Wonderfully easy to use interface.
• I've loved the Chat feature. It's provided quick clear direction from your staff for me at times when it was needed.
• I've had very minimal worry about the tax filings and am grateful for that component of your automation.
• During the recession we experienced as a result of COVID19 I was particularly grateful we were able to have guidance from your team on how we needed to handle ERC credits. We did run into filing issues there, but were able to resolve them in the end.

Incentivized