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The Best Payroll Company for Business!
November 13, 2021

The Best Payroll Company for Business!

Linae Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

At Compass Bookkeeping Solutions, Inc., OnPay is used by our entire organization not for just our own payroll but for those of our clients. OnPay makes it easy to use and a portal can be created to access all our clients in one place.
  • Customer service
  • Promptness
  • Ease of use
  • Affordable
  • Simple and clean
  • I'd only change the referral link emailing system. I'd like to send it outside OnPay because it goes to everyone's spam folders so they never use it.
  • Ease of use
  • Bookkeeper/accountant access
  • I'm not sure the exact number, but it has helped increase sales by being able to offer payroll to clients as part of their monthly bookkeeping package.
OnPay is more affordable and has all the same features I need.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Well suited for any business.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Using OnPay

Evaluating OnPay and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
The single most important factor was usability and OnPay is by far the easiest.
I wouldn't change it.

OnPay Implementation

Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
  • Implemented in-house
Change management was minimal

OnPay Support

OnPay always goes above and beyond to get me the support I need in a timely fashion.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not, not needed.
A time? I use OnPay multiple times a week for clients, and they always give exceptional support!

Using OnPay

By far the easiest payroll software to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Running payroll
  • Getting reports
  • Integrating with QBO and When I Work