Seize your day with OnPay
November 01, 2022

Seize your day with OnPay

Melissa Dorrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We have been very pleased with the overall service we receive from OnPay. The transition from our prior vendor was seamless. Our assigned customer support team ensured we had everything in place for our employees, our Company tax filings, and other small details to ensure proper withholdings were handled correctly. The system is very easy to use and I'm able to process our payroll in minutes. The system is intuitive and very easy to navigate.

The various reporting options allow me to pull data easily in various formats, so that I can easily obtain the necessary data quickly. When we transitioned to OnPay the system allowed me to send an invite to our employees to complete their information and register for access to their accounts. All of their information from check stubs to W-2s are there for them. If there are ever any changes to address information or direct deposit, the employee is able to handle that themselves. Then as an administrator it allows me to review and approve those changes.

The way that the platform is set-up it also allows me to have an employee's entire HR file electronically. I'm able to upload the necessary documents for tax and benefit purposes as well as additional HR items outside of on/off boarding. They also allow the input for tracking any PTO time and allows for approval by the administrator and adds those items to an internal calendar. It truly is system designed beyond payroll, so it makes this a true compliment to our business needs.

The customer service I receive, if there's a reason to contact a representative, is exceptional. Each team member is well versed in the system, so they're able to resolve any issues or questions quickly. They clearly understand any issues, are well versed in solutions or assistance, are always professional and nice, and feel more like an internal team member vs. an outside vendor. I have yet to work with any support representative that doesn't meet those standards. I also like that you have the option to reach out via phone, email, or chat. A majority of the time, I'm utilizing the chat feature. I've never had to wait more than a few minutes for support.

  • Customer support
  • Platform functionality
  • Above standard outside payroll vendor
  • Ability to have all HR items electronically
  • Reporting and tax filing capabilities
  • Ability to customize my platform
  • Partner with insurance companies to handle WC
  • You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
  • The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
  • Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.
  • Ability to quickly rerun a payroll should there be an error with no additional fees
  • The ability adjust payroll funding dates easily and without assistance or approvals
  • Notification to employees of payroll processing
  • Level of service provided by our Customer Support team
  • Reduces payroll processing time
  • Ability for full electronic employee files
  • The overall cost is the best in the industry, saving us money
  • Ability for on/off-boarding ensures our files our complete
  • There are a few limitations but they work with programmers to get those features setup
From employee controls, overall pricing, multiple pay runs per month, tax filings, WC services, ease of platform, and customer support, OnPay beats them in spades. I have worked with PayChex and QuickBooks for years. They are expensive and bundle items which increases prices. They push hard to put you into HR services and insurances that are expensive and cannot be broken out. The sales teams are relentless even after you tell them you're not interested for various reasons. It's beyond irritating and end up hurting their chances with us in future it's so excessive. Both have poor reporting and high system limitations, forcing you into higher bundles for more money. They both nickel and dime you to death when it comes to special reporting or tax filings. Both of their platforms are cumbersome, and took more time to process payroll with them. They were both so bad and expensive, we ended up utilizing an accountant for several pieces.

Gusto was one we researched but never utilized. The main driver was pricing and flexibility of payroll runs without additional fees. When we found OnPay it was a no brainer for us. The other thing we love about OnPay is that it's easily scalable to grow with our business.

Do you think OnPay delivers good value for the price?


Are you happy with OnPay's feature set?


Did OnPay live up to sales and marketing promises?


Did implementation of OnPay go as expected?


Would you buy OnPay again?


The main reason for my rating is the ease of use and support from the Customer Support team. We've had a few scenarios where I've reached out to Customer Support.

One of our employees had a variance in his check between payroll cycles. After reaching out to Patrick, he was able to quickly identify that the variance was due to a change in withholdings. Our employee didn't remember making any changes, so Patrick did a bit more research to confirm what may have changed. After he completed his research, he discovered that with the way the tax forms are completed now, when he updated his profile to married, it changed that setting for him. He confirmed this information within an hour of our initial interaction and it was answered clearly and concisely.

OnPay Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management