Taking the Payroll Headache out of your Day-to-Day!

OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.

OnPay is certainly easy to use for basic payroll services (we don't use it for Human Resources or any of its other services, just basic payroll services). The dashboard is clean and easy to use. It would be good to have the option to be able to automate running payroll or to be able to execute a future payroll run at a particular date (currently you can only run the "current" period, not future periods).

OnPay charges a reasonably low fee for the payroll services and quarterly tax payments it makes. It provides an easy-to-use interface to carry our regular payroll activities and to let you know specific deadlines in order for payroll to be done in a timely manner. It would be good to be able to setup payroll on an ongoing basis (not having to do it manually every two weeks). Also, if we need to execute a payroll early, it would be good for the money to stay in our account until it is time to pay the employee, and not take it out of our account the minute we run payroll.

We have used OnPay for a few years now and we do continue to renew our annual use of OnPay. We are only a small organization and although OnPay provides a lot of additional services that larger organizations might ind useful, OnPay still meets our limited requirements of running bi-weekly payroll and submitting our quarterly state and federal tax documents, and at a price that we still find affordable.