Item: OnPay
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use OnPay for Payroll and assistance and payment of Federal and State tax responsibilities. OnPay makes it easy to manage the ebb and flow of staff fluctuation throughout the year. Keeping track of reemployment taxes and other payroll taxes are managed by OnPay so I do not need to worry about being late or forgetting an important payment.

Pros and Cons

Providing a simple method of adding new employees.
Payroll day is not something I dread with OnPay's simple step-by-step guidance.
Weekly, Monthly, Quarterly and Yearly taxes are either paid or set aside easily so I can make those payments.
Year-end w2's and 1099's are available and easy to create and provide to employees and contractors.

Bot does not always understand detailed questions.
Quicker access to a live person.
Sometimes, but not often, we are sent to a wrong person to answer a question.

Most Important Features

Customer Service
technical support
Ease of use.
Cost

Return on Investment

Less expensive than previous product by 50%
More time for the owner to pay attention to running his business rather than spending hours doing payroll.
Peace of mind knowing Federal and State taxes are under control reduces some of the stress that comes with business ownership.

Alternatives Considered

QuickBooks Desktop Premier and When I Work

OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

Intuit TurboTax, Adobe Acrobat Reader

Likelihood to Recommend

I use OnPay to do payroll for two different companies. One is a simple service company with employees doing the same tasks and receiving the same pay rate. OnPay does a great job with this company. The other company is a restaurant and bar with employees doing several different tasks, making different pay rates and also receiving tips. OnPay makes what could be a nightmare to keep track of simple. Setting up the somewhat complex criteria for each of the variety of positions is made easier by the step-by-step process of entering the information. Each area of functionality is available in the set-up mode and tended to logically. I used another high-profile, more expensive product before switching to OnPay and there is no comparison regarding support expertise and ease of use, not to mention cost savings.

IS THAT PESKY PAYROLL A CHORE? ... EXPLORE ONPAY ... TRY IT, YOU'LL LOVE IT!!

Overall Satisfaction with OnPay