IS THAT PESKY PAYROLL A CHORE? ... EXPLORE ONPAY ... TRY IT, YOU'LL LOVE IT!!
April 20, 2023

IS THAT PESKY PAYROLL A CHORE? ... EXPLORE ONPAY ... TRY IT, YOU'LL LOVE IT!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

We use OnPay for Payroll and assistance and payment of Federal and State tax responsibilities. OnPay makes it easy to manage the ebb and flow of staff fluctuation throughout the year. Keeping track of reemployment taxes and other payroll taxes are managed by OnPay so I do not need to worry about being late or forgetting an important payment.

Pros

  • Providing a simple method of adding new employees.
  • Payroll day is not something I dread with OnPay's simple step-by-step guidance.
  • Weekly, Monthly, Quarterly and Yearly taxes are either paid or set aside easily so I can make those payments.
  • Year-end w2's and 1099's are available and easy to create and provide to employees and contractors.

Cons

  • Bot does not always understand detailed questions.
  • Quicker access to a live person.
  • Sometimes, but not often, we are sent to a wrong person to answer a question.
  • Customer Service
  • technical support
  • Ease of use.
  • Cost
  • Less expensive than previous product by 50%
  • More time for the owner to pay attention to running his business rather than spending hours doing payroll.
  • Peace of mind knowing Federal and State taxes are under control reduces some of the stress that comes with business ownership.
OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

I use OnPay to do payroll for two different companies. One is a simple service company with employees doing the same tasks and receiving the same pay rate. OnPay does a great job with this company. The other company is a restaurant and bar with employees doing several different tasks, making different pay rates and also receiving tips. OnPay makes what could be a nightmare to keep track of simple. Setting up the somewhat complex criteria for each of the variety of positions is made easier by the step-by-step process of entering the information. Each area of functionality is available in the set-up mode and tended to logically. I used another high-profile, more expensive product before switching to OnPay and there is no comparison regarding support expertise and ease of use, not to mention cost savings.

OnPay Feature Ratings

Payroll Management
10.0
Pay calculation
10
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

More Reviews of OnPay

  1. Home
  2. Payroll Software
  3. OnPay Reviews
  4. User Review of OnPay