Arcserve Backup is a storage management solution from Arcserve, formerly of CA Technologies before Arcserve's divestiture (July 2014). It utilizes magnetic tape storage backup as part of its storage management offering.
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Hitachi Command Suite
Score 9.0 out of 10
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The Hitachi Command Suite is an open source storage management option, from Hitachi Vantara.
Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
The new evolution of Command Suite into Hitachi Vantara Ops Center has greatly simplified working with the Hitachi Vantara Storage systems compared to previous management tooling. Use of the whole suite including Performance Analyzer makes managing the entire Hitachi storage ecosystem a full featured and more approachable task. I enjoy the completeness of the solution as well as the integration that they have begun to employ.
Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
It basically covers all our required scenarios, including VMs, partitions, files or any other objects through NAS, SAN or DAS connections. It's easy to set up and utilize the features and functions. There are a few times that we needed to switch over for the RHA replications and UDP backups. For the RHN replication, there was a roughly 10 minutes downtime during the switchover. For the UDP, it works pretty well.
The interfaces are well designed and not overly populated with extraneous detail. Disparate but related feature sets are supported via separate interfaces that share a UX look and feel so that it doesn't feel like completely different panes of glass. Copy data management activity is still a bit clunky as it is accomplished via a re-purposed backup tool that was written to handle replicas, images and snapshots) but over all it is useable and has an interesting interface where elements are dragged onto the workflows.
Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
Better reputation to start with, Hitachi appears to have (and thus hopefully will continue to have) great customer service for its products. Moreover, Hitachi Command Suite offered the most comprehensive, in terms of variables and aspects measured, functioning compared to its peers. Other software services were just as clunky, without the extra features, and without the customer service reputation, Hitachi has. So far I/we have been pleased with this selection.
