Arcserve Backup vs. Hitachi Command Suite

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.

Even as a non-IT employee, this software helps me to see how I am using the organization's digital resources. At a larger scale, where Hitachi Command Suite excels, this software allows an organization to monitor and analyze their resources and how employees and customers are utilizing them. I find this is best used when dealing with sensitive information (such as medical records), or with consumer-facing content.

Incentivized

• Arcserve Backup has many offerings to fit many business sizes and needs.
• It offers excellent features like dedupe, high availability, DR, and BMR.
• Arcserve Backup sales and technical support is good to work with.
• Very nice reseller program and benefits.

Incentivized

• measure
• analyze
• visual representation
• up to date numbers. real-time metrics

Incentivized

• Has a steep learning curve to the product, if not experienced in backup solutions.
• Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.

Incentivized

• non-tech savvy workers will have difficulty with readouts
• detail heavy by default
• could allow more personalization for individual users/departments/groups

Incentivized

Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.

Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.

Incentivized

We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.

Incentivized

Better reputation to start with, Hitachi appears to have (and thus hopefully will continue to have) great customer service for its products. Moreover, Hitachi Command Suite offered the most comprehensive, in terms of variables and aspects measured, functioning compared to its peers. Other software services were just as clunky, without the extra features, and without the customer service reputation, Hitachi has. So far I/we have been pleased with this selection.

Incentivized

• Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.

• increased awareness of company resources
• awareness of how consumers and employees are using company data
• 30% increase in worker productivity

Incentivized