Arcserve Unified Data Protection (UDP) is designed to future-proof infrastructure by delivering data protection and disaster recovery for every type of workload. Backed by heterogeneous, image-based technology that protects to and from any target, the vendor boasts combining enterprise-ready features without the complexity of traditional enterprise solutions.
Arcserve UDP supercedes the former Zetta DataProtect backup and recovery solution from Zetta.net, acquired by Arcserve July…
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NetApp SnapMirror
Score 10.0 out of 10
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NetApp offers SnapMirror, a data replication option.
If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.
NetApp SnapMirror is a no-brainer when it comes to retaining an offsite backup for disaster recovery purposes. The backbone of the product is the Snapshot technology built into NetApp technology. In my experience, the Snapshot/SnapMirror software has been flawless and very dependable. The only piece that I can see adding in the future is potentially connecting SnapMirror to the cloud as an additional backup destination.
Very well versed and a good product to deal with downtime to recover from the failure is pretty good. Also, NetApp's engagement on Incident calls is very professional and humble. I would give a 100% rating to this product as I have been working on this for the past 5 years. It is stable, fast and highly reliable
It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.
It just works 99% of the time. Even if there's a network outage, jobs just pick up after the outage is over. The only reason it's not a 10 is the weakness of the GUI interface for configuration. For me, all configuration has to be done at the command line.
Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.
NetApp support has always been great. With the NetApp Auto-support system/web portal, the visibility into your NetApp storage is incredible. There have been times when I've been contacted by them for an issue that I haven't even discovered yet. For example, I received a call 20 minutes after a drive failed in our filer. I hadn't checked my email at that time and therefore didn't see the alert.
Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.
We chose NetApp's SnapMirror solution primarily because it was already integrated and licensed on our storage platforms. This allowed us to have a very fast implementation time and really allowed us to quickly close the learning gap of our administrators. Not only is NetApp SnapMirror easy to use, but it is also really easy to set up. IBM's product seemed quite difficult to set up and it would have taken our team much more time (which we don't have) to learn that product than NetApp's SnapMirror.
We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.
