Arena.im vs. eVoice vs. KrispCall

It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.

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If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

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It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.

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• Easy to set up
• Easy to use
• Cost efficient

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• Low Pricing.
• Ease of use.
• Professional voicemail.

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• Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
• Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
• Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

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• Offer a lower-priced subscription for smaller blogs and websites.
• Provide a clearer way to see how many impressions have been used on the account so far.

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• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

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• Integration with Salesforce isn't there, which I believe every software must have these days.
• No bulk SMS feature

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We did not evaluate any other products as Arena.im fit our needs from the start.

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I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

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I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.

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• Allowed us to fulfill customer requirements
• Saves us from developing it ourselves (build vs buy)

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• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

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• seamless process for live feedback and monitoring
• helpful in strategic decision making
• reduce the burden of listening to the calls, as at times auto-transcript does the job for you

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