Arena.im vs. Intercom
Arena.im vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Arena.im | N/A | Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers. | $99 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Discounts available for annual subscription. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Arena.im | Intercom | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Arena.im | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Arena.im | Intercom | |
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Likelihood to Recommend | 8.7 (3 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Arena.im | Intercom | |
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Likelihood to Recommend | Arena.im | Intercom |
Pros | Arena.im | Intercom |
Cons | Arena.im | Intercom |
Likelihood to Renew | Arena.im No answers on this topic | Intercom |
Usability | Arena.im No answers on this topic | Intercom |
Reliability and Availability | Arena.im No answers on this topic | Intercom |
Performance | Arena.im No answers on this topic | Intercom |
Support Rating | Arena.im No answers on this topic | Intercom |
Online Training | Arena.im No answers on this topic | Intercom |
Implementation Rating | Arena.im No answers on this topic | Intercom |
Alternatives Considered | Arena.im | Intercom |
Return on Investment | Arena.im | Intercom |
ScreenShots | Intercom Screenshots |