ARIS Process Mining vs. OneSpan Sign

The scenarios where ARIS Process Mining is well suited are actually quite niche. I can say if you're a big, old organization with a lot of hierarchy and bureaucracy and this causes the information within the organization to disseminate and reaching the correct units take time, therefore inefficiency, then it's surely worth investing in ARIS Process Mining tool. These are the exact problems ARIS offers to solve. But if at least some of these terms I mentioned do not apply to your organization, whether it's small or does not suffer these symptoms despite being big, you can still use it for its various reporting and mining tool to improve, however the most suitable scenario is as I explained above.

Incentivized

OneSpan Sign is suited to many professional business situations. It is well used by the legal, security and compliance teams as well as many people within the financial functions. A lot of businesses have become very agile, and require a paperless environment to working. There are some companies and businesses who would prefer paper documents to be signed, which would not work as well as the paperless versions. I would use it in many different scenarios where I would prefer to have a paperless transaction

Incentivized

• Process mapping.
• Process mining.

Incentivized

• One can set up a workflow in which one can specify the order in which signatures have to be done.
• Customer service is great and always ready to go the extra mile.
• Pricing is very transparent, and there are no hidden charges.

• Reporting is relatively slow.
• Mining is relatively slow.

Incentivized

• Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
• Pricing seems a bit high when compared with other players in the market
• Data importing and exporting capabilities can be improved drastically

I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.

Easy to use design and tool

Incentivized

We worked with a vendor who supported us and have been able to resolve any problems/questions we came across so we did not even need to go to ARIS Process Mining support/developer team to resolve issues.

Incentivized

The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.

I have not heard of any better such software that you can use to both map the processes, report them and mine them to see bottlenecks to improve. There are many software platforms that you can draw and map processes but such advanced library, mapping, reporting and mining tools to achieve the optimal process flow does not exist as far as I know.

Incentivized

My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.

Incentivized

• Process mapping.
• Process reporting.

Incentivized

• It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
• It has significantly reduced the time that it used to take to open a new account.

Incentivized