My Review
July 12, 2018

My Review

Khalid Jabr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSpan Sign (formerly eSignLive)

We use OneSpan Sign in multiple areas of my organization:
1. To sign documents with potential agents during appointments.
2. To sign insurance forms with customers
3. To sign documents during the claims process
4. Other corporate documents.
  • Their customer service is great, very personalized service to assist with different requirements
  • Great technical documentation, helping us customizing our implementaiton
  • Flexible corporate folks in scheduling our conferences
  • One area, usage reports can be improved, where customers can compare and audit easily
  • eSign went through different acquisitions from Silanis, Vasco, and now OneSpan which makes it difficult to reference in our internal documentation
  • Some technical offerings to allow simple integration with different systems
  • I am sure that our organization had experienced some growth as we began offering e-signature in the different areas of our business
My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.
I had discovered certain incompatibilities during early stages in our implementation and eSign was quick to apply the required updates and our deployment was successful.