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Filter 36 vetted OneSpan Sign reviews and ratings
Reviews (1-25 of 35)
We have integrated this tool with our account opening process. When the financial advisor is done doing the data entry in our system and generates the forms package, we use OneSpan to get the package electronically signed by the client(s) and the advisor.
We also use this tool on ad-hoc basis anytime we need a group of advisors to sign some documents electronically.
We also use this tool on ad-hoc basis anytime we need a group of advisors to sign some documents electronically.
- Very good API set.
- Great documentation of the APIs.
- Good support from the tech team.
- They have changed the name of their company 3 times in last few years.
- Sometimes changes were made that were not communicated very well.
OneSpan Sign is primarily used for the purpose of digital and electronic signatures across departments. It enables our document overflows to be streamlined, especially in a scenario where documents or contracts need to be signed by multiple people in different locations. It saves a great amount of time, as these signatures have legal validity as well.
- One can set up a workflow in which one can specify the order in which signatures have to be done.
- Customer service is great and always ready to go the extra mile.
- Pricing is very transparent, and there are no hidden charges.
- The interface needs a makeover. It still feels archaic in today's time and needs a facelift.
- We have faced some issues with downtime. Although they are not that frequent, since we don't get any notifications it hampers our productivity and causes some delays.
- More integrations need to be inbuilt as a standard offering so that our IT team doesn't need to integrate them separately.
September 12, 2019
One of the best and efficient digital signature solutions on the market.
We are currently using a white-labeled deployment of OneSpan Sign which has been completely customized as per our brand theme. It is used by our entire organization both for internal and external purposes. Our APAC headquarters are in Singapore and global headquarters are in Paris. So, we need to send a lot of contracts and other legal documents often for approvals and signatures, and OneSpan Sign has significantly decreased the turn around time for that in a safe and secure manner. Our clients also find it convenient as sometimes they want to start new campaigns or increase budgets in a jiffy and signing contracts without OneSpan Sign can cause a significant delay.
- Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
- Customer support is really efficient and well informed
- It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow
- Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
- Pricing seems a bit high when compared with other players in the market
- Data importing and exporting capabilities can be improved drastically
Our firm requires an easily accessible digital signature platform that allows our clients to sign invoices and T&C documents. We use it mostly for sales purposes. It saves time and energy versus other, more antiquated technology. It also keeps our documents in a central repository so we can access at a later date.
- Creating a package for a client with the necessary documents is quick and painless.
- Adding signers to the package is as simple as adding their name and email.
- You can utilize a print driver to upload your documents to OneSpan
- Searching for older documents can take some time/effort.
- Encouraging users to use a standard format for naming packages would be helpful
- Users don't always know to go through the whole process
We use OneSpan Sign in multiple areas of my organization:
1. To sign documents with potential agents during appointments.
2. To sign insurance forms with customers
3. To sign documents during the claims process
4. Other corporate documents.
1. To sign documents with potential agents during appointments.
2. To sign insurance forms with customers
3. To sign documents during the claims process
4. Other corporate documents.
- Their customer service is great, very personalized service to assist with different requirements
- Great technical documentation, helping us customizing our implementaiton
- Flexible corporate folks in scheduling our conferences
- One area, usage reports can be improved, where customers can compare and audit easily
- eSign went through different acquisitions from Silanis, Vasco, and now OneSpan which makes it difficult to reference in our internal documentation
- Some technical offerings to allow simple integration with different systems
July 12, 2018
OneSpan Digital Signature with Compliance
OneSpan is used throughout our organization because it is the only truly secure digital signing technology. Unlike other tools, OneSpan does not allow the signer to augment our change the document after the first signature. For our government customers, it allows them to digitally sign using their PIV or CAC cards which is a unique feature.
- Does not allow for the change of the document during the signing process.
- Tracks and stores the document throughout all phases of the signing process.
- Allows government users to sign with their PIV and CAC cards.
- Is FedRAMP and DoD approved.
- None that I can see.
eSignLive is used in several separate facets of our organization. Primarily, it allows workflow streamlining, so that patients can sign up, pay, schedule their first visit, and then sign their consent forms all online, without requiring personal involvement. eSignLive facilitates the last portion of that with their "Fast-Track" service capability. It's also used when our physicians contract their services with outside organizations, and when we onboard new employees and contractors to get our HIPAA forms signed.
- fast track for links to standard docs
- uploads with custom signature fields
- clear user interface
- Customer service is hard to get a hold of, and not always immediately helpful (though so far they have been able to help me with most problems in the end).
May 04, 2018
It will help you generate more business!
We use eSignLive every day on 100% of our contracts between clients, buyers, and sellers.
- How quick it is to use the eSignLive platform when contracts need to be signed within deadlines!
- It is very easy to build a file and add new signers while keeping documents very private.
- The guidance to sign the contracts for people who aren't as strong with technology is very helpful. Clients call me often to let me know that they are very pleased with this e-signing platform.
- I would like my signature timezone to change to Eastern.
- The evidence summary should be within every individual file
All of our P&C staff use e-sign every day to interact with clients. This saves our clients from having to print documents and scan them back to us. Also saves our printing costs.
- Ease of doing business
- Quick to get documents back
- Great price
- More integration with our systems
eSignLive is being used over several times a day across our business, we have a cloud-based system that we have linked the e-signature solution to. We can sign customer orders live on-site or from our office based staff. The greatest bonus for us as a company as it now makes the whole process 'paperless' and we have the signed contracts and documents in a matter of minutes, instead of waiting 2 weeks for the paperwork to arrive.
- Great customer service
- Great staff
- Very responsive
- Professional
- Nothing to suggest, the system works great!
October 06, 2016
eSignLive simplify integration
Our software is integrated to the cloud and we wanted to add an eSign solution to our product. The existing out of the box API available as part of the eSignLive solution gave us an easy way to integrate both products and we are very satisfied with the final product.
We now have a complete solution which includes electronic signatures of our customized pdf documents stored in the cloud thanks to the eSignLive product. So our software is being used by vendors and administrators and this allows us to be paperless and cloud-ready, which means many benefits like: live documents search through indexing, ability to create statistics on those signed documents, reporting and automated emails among others.
We now have a complete solution which includes electronic signatures of our customized pdf documents stored in the cloud thanks to the eSignLive product. So our software is being used by vendors and administrators and this allows us to be paperless and cloud-ready, which means many benefits like: live documents search through indexing, ability to create statistics on those signed documents, reporting and automated emails among others.
- The API is simple to use and does things right. For instance existing software can easily create a package composed of a couple of PDF files and each of these files can contain multiple signatures at different locations.
- It's easy to retrieve the current state of PDF packages: being signed, rejected ones, email bounce, etc.
- Although the eSign-Live team has good support, the customization of emails sent to various actors of the eSign process needs improvements. There should be a user interface for that purpose and the client should not have to contact the support team by exchanging Word documents in order to drive customization.
- Even if it is fully operational, the user interface for the administrator should be modernized because it is not user friendly nor responsive at all.
We use eSignLive to have clients sign insurance documents in a quick and efficient manner so that we can finalize their insurance purchase. In the past we had to scan and email (or fax) these documents to a client and hope that they had a printer and scanner (or fax) at their end to return the documents to us once complete or we had to hope they had time to visit us in person to do so. Thanks to eSignLive we can send the documents electronically and the client can sign them and send them back from the convenience of their mobile device.
- Their customer service team is fabulous!
- The platform is straightforward and it doesn't take long to get the hang of how to send documents.
- The template and layover functionality make it easy to set up commonly used documents to avoid repeating certain steps each time.
- As with anything, there's a learning curve but that's not unique to this platform.
- We are limited (by our company partners) on what documents they will accept with eSignature (not eSignLive's issue but a wrench in the works for using the software to its full potential).
Experience: I have been using eSignLive for over 2 years in a large banking environment and have found both the ability to have a private cloud version coupled with rich integration and API support has removed significant risk, cost and time from the implementation.
The rich API support has allowed us to build an entire custom wrapper layer around eSignLive to meet the strict security/compliance and complex integration needs of a large multi-brand, multi-product organization. Customer experience is critical for the bank and our ability to customize the communications and signing experience with our layer while leveraging the power of eSignLive has been a great outcome for the bank.
The rich API support has allowed us to build an entire custom wrapper layer around eSignLive to meet the strict security/compliance and complex integration needs of a large multi-brand, multi-product organization. Customer experience is critical for the bank and our ability to customize the communications and signing experience with our layer while leveraging the power of eSignLive has been a great outcome for the bank.
- Allows access to rich APIs that has enabled us to develop a full wrapper layer to model complex business processes and enhanced features.
- The ability to run against a public cloud or private cloud provides companies with a choice of paths to satisfy different requirements around security, performance, data residency or sovereignty.
- Running a private instance has allowed our customer to control the level of performance and security for their core banking applications by not connecting them to public clouds based offshore.
- Signing ceremony performance on small mobile devices.
September 20, 2016
eSignLive for Scholarship Applications
eSignLive is being used in a variety of different departments. After discussions with our IS team and seeing a demo of the program from the eSignLive team, we decided to use eSignLive in my department for intake of our scholarship applications.
Previous years, we had received hundreds of scholarship applications by mail, email, and fax. Many of the applications were difficult to read as they were handwritten, and many students forgot required pieces of documentation such as their transcript or a reference letter. eSignLive looked like it would fix most of those issues so we tried it!
- Electronic/online submission of applications
- Required fields
- Easy to create your form, have it company branded, and personalized
- The current search function did not work at all if you are trying to search by the name of the person who submitted the application.
- The page by page sorting can be improved. We had hundreds of applications, and at a max of 10 applications per page, it doesn't allow you to 'jump' to a certain page. You can only flip through page by page which was frustrating.
- We were unable to export the data from the forms. It would have been great to be able to click a button, and be able to export the data from the forms into Excel. Our IS dept figured out a work-around for us which helped immensely.
- They have 'required fields' as an option when you are creating the form. The only problem with the required fields is that the red exclamation point didn't disappear once the required field was filled in, so it continued to look like there was an error with that field.
September 20, 2016
Cloud based, easy to use, e-signing solution
The primary problem we are solving with this solution is speeding up our contracts approval process. This has been a great benefit since this process is usually long and difficult when dealing with healthcare customers. Our customers have been excited by this new approval process which takes place completely electronically.
- Quick development
- Quick Deployment
- Easy to add directly into our project management system
- Callback events were difficult to implement
esignlive is being used by all the sales producers in our agency as a tool to increase sales by making it more convenient for our clients to not have to come in to the office and sign documents. With esignlive, they could do it at their own convenience and it works great!
- Ease of use
- Intuitive software
- Great customer support
- I haven't experienced any issues in my experience with it for what we are using it for.
I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. There is ease of convenience and clients appreciate being able to act quickly on "signing" documents without anyone having to displace themselves. It's great!
- Convenience - no displacement.
- Able to act quickly with offers, counter offers etc.
- Simple to use - professional.
- Download of document; presently any "secured" document has to be "unlocked" - if it can implement the process of "unlocking" that would be very helpful
October 03, 2016
An excellent software, thanks!
I'm have been using eSignLive since 2011 and so far I'm extremely happy! It helps with signing agreements with subcontractors.
- A very intuitive user interface
- Seamless implementation
- Lots of features needed to make paperless happen
- Nothing that comes to my mind.
We use it for our insurance agents to complete appointment paperwork to become contracted with our company.
- I like how the paperwork is emailed directly to me.
- The filter engine when searching for a particular person doesn't seem to work well within the inbox.
September 30, 2015
Amazing product for my business! Can't live without it!
E-SignLive is used in my company for client contracts. It solves several issues I encountered before using e-signatures. Firstly, it helps my clients sign quicker, this allowing me to close my sales phase, and enter my design phase and begin working on the project. It also allows my relatively smaller company appear professional and prepared. Being a smaller company, this helps tremendously for my brand and adds to my confidence when communicating with larger, corporate clients.
- It's user interface makes it very easy for my clients to sign the contact with ease. I've never had any usability issues.
- e-Sign gives the appearance of a very professional and secure project, which reflects greatly on my company.
- Great price point and well worth the cost. Saves me time, money and helps close the deal.
- I haven't encountered any issues as of yet. It's a straightforward process with a single user, it works great.
April 29, 2015
e-SignLive Streamlines Client Approval Proccesses
Silanis e-SignLive streamlines client facing processes allowing us to securely track and manage approval of client deliverables. Now there is no more guess work on the status of our client deliverables -- we know where we stand with each of our clients, and no longer chase paper. We're always looking for solutions that make our day-to-day work lives easier -- put this one at the top of your list because it does just that.
- We needed a better way to manage client processes, and with Silanis e-SignLive we not only made things easier on ourselves internally, but enabled a happier client base as well. Now we know where we stand with each client, through every phase of every project.
- Nothing! We save time, paper, and money using Silanis e-SignLive. Our clients love having the option to sign their documents electronically -- streamlining proposal acceptance and review processes.
May 02, 2018
Excellent tool for getting documentation completed easily, quickly, efficiently, and securely!
We use eSignLive to facilitate paperwork for on-boarding new employees as well as paperwork for new and existing students who sign up with our school. The system is easy to set up and use so getting started is a fast process. It includes several options for secure authentication for documents containing private information such as credit cards, social security numbers, drivers license etc. The signer(s) can simply use a web browser to complete documentation rather than printing, filling out, scanning and sending back documentation requiring printers and scanners etc. This has eliminated the delays we were typically having with getting paperwork back due to people not having printers or scanners or that happen to be out of ink for their printer etc. Much easier documentation work flow for all parties. Also with the archival capability it includes a means to store these documents
- eSignLive provides the ability to create templates for reoccurring documents so once they are set, creating a new package is really quick and easy.
- Adding your own documents (Word or PDF) to create forms that can be filled out easily.
- Ease of signers to complete the forms or documents without having to download or install anything.
- It would be easier if the preview of the templates would display how the text blocks would actually appear in a final document.
- I would like to see a way to copy text fields once resized to other parts of the form so they are consistent in size.
We used this in the automotive space. e-Sign is seamlessly integrated with a web application. This allows the customers to review the quote and approve it using the e-signature process that is built in. They can use the desktop-mouse combo and the iPad-stylus combo as well.
- Great API's and provides good documentation for integration.
- Great support during the integration process.
- Ability to adapt and accept customer feedback and include them in their release cycle.
- iPad devices we had experienced challenges that brought challenges for users to sign them.
January 30, 2015
Save Paper and Time with e-SignLive!
I used e-SignLive to sign contracts with my clients. It eliminates the steps of having to print out a contract and sign and fax it over. Saves me so much time!
- Saves time for its users
- Allows users to sign documents easily and return quickly to clients
- Eliminates unnecessary steps
- I love it as is!
I have been using E-SignLive to onboard new employees. They sign their employment contract with e-Sign Live. We are now getting onboarding done much faster. We are looking into branching this to contract with our clients. Very easy to use, good pricing and great support. Overall very happy with e-SignLive
- Ease of use
- Integration
- Secure
- Faster turnaround times
- Further integrate into other systems : CRM, SharePoint
OneSpan Sign Scorecard Summary
About OneSpan Sign
Categories: Electronic Signature
OneSpan Sign Screenshots
OneSpan Sign Integrations
IBM Control Desk, Box, Doxim ECM, Drawloop, Accenture, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Salesforce, Microsoft SharePoint, Office 365, Nintex, XpertDoc, Appway, Cabinet, Equifax, Oracle
OneSpan Sign Competitors
DocuSign, Citrix RightSignature, Adobe Sign (formerly EchoSign)
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
| On-premise Edition | Pricing Details | Terms |
|---|---|---|
| Enterprise | Call for Pricing |
| SaaS Edition | Pricing Details | Terms |
|---|---|---|
| Free Trial | $0 | Free for 30 Days |
| Professionnal | $20 | Per User per Month |
| Enterprise | Call for pricing | Contract |
| Modules | Pricing Details | Terms |
|---|---|---|
| Print Driver | Free | Per User per Month |
OneSpan Sign Customer Size Distribution
| Consumers | 5% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 30% | |
| Enterprises (> 500 employees) | 60% |
OneSpan Sign Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar | ||
| Developer Community |
OneSpan Sign Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Mobile Web, Mobile SDK |
| Supported Countries: | all |
| Supported Languages: | English, French, Chinese (simplified and traditional), Danish, Dutch, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish |