Item: OneSpan Sign
Rating: 8
Author: Tapan Jain

Overall Satisfaction with OneSpan Sign (formerly eSignLive)

Use Cases and Deployment Scope

We are currently using a white-labeled deployment of OneSpan Sign which has been completely customized as per our brand theme. It is used by our entire organization both for internal and external purposes. Our APAC headquarters are in Singapore and global headquarters are in Paris. So, we need to send a lot of contracts and other legal documents often for approvals and signatures, and OneSpan Sign has significantly decreased the turn around time for that in a safe and secure manner. Our clients also find it convenient as sometimes they want to start new campaigns or increase budgets in a jiffy and signing contracts without OneSpan Sign can cause a significant delay.

Pros and Cons

Pros

Customize the product as per our brand guidelines so that it integrates seamlessly with all our existing systems
Customer support is really efficient and well informed
It provides complete audit trails embedded within the document which helps us track if the document has gotten corrupted during the workflow

Cons

Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
Pricing seems a bit high when compared with other players in the market
Data importing and exporting capabilities can be improved drastically

Return on Investment

It has helped reduce the turn around times for our documents and contracts to be signed. This helps us to start client campaigns earlier and hence generate additional revenue earlier
Our internal approval workflows have also become more efficient being a global organization with stakeholders across the globe
People are able to sign documents on the go which further improves the turn around time as people can even sign documents while traveling or out of office

Support Rating

I am happy with the overall customer support I have received with OneSpan Sign. The customer support is highly responsive and well informed to solve the problem being faced.

Key Insights

Do you think OneSpan Sign delivers good value for the price?

Yes

Are you happy with OneSpan Sign's feature set?

Yes

Did OneSpan Sign live up to sales and marketing promises?

Yes

Did implementation of OneSpan Sign go as expected?

Yes

Would you buy OneSpan Sign again?

Yes

Likelihood to Recommend

OneSpan Sign is suited for all sizes of organizations as it provides both SaaS and on-premise deployment. Also, it's suited for both small and large organizations as it offers both standard implementation and white label one. I believe for larger organizations, it is one of the best digital signature solutions available as the kind of customization and integration it provides are unparalleled.

Comments

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One of the best and efficient digital signature solutions on the market.