Arts People vs. Slido

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Incentivized

Slido is great to use for live meetings, whether in person or via video conference; we mostly use this for Zoom meetings. You can use the different features at different times in your meeting: I love to start our All Hands meetings with a word cloud or a poll of some kind, and as people are joining via zoom it gets people feeling excited and connected even before we've started. It also gives us something fun to talk about while we're waiting for everyone to arrive and for the meeting to start. You can do a poll halfway through to keep people engaged, and then a poll at the end to see how you did, or maybe use the Q&A to see what questions come up without having the awkward zoom silence when you ask if anyone has any questions. I don't think this is helpful in smaller meetings, where people likely feel more comfortable interacting directly and asking questions verbally.

Incentivized

• Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
• They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
• Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
• They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Incentivized

• Its integration with various Webex apps like Webex Meetings and Webex Webinars and leading softwares like Zoom and Google Slides
• Its simple user interface and eye-catching graphics
• The detailed analytics it provides of the polls and surveys conducted and the ability of exporting them
• The ability of integrating live video into Slido so participants dont have to switch tabs
• Participants can ask questions anonymously or with their names without having to unmute themselves and disturbing the flow of the meeting

Incentivized

• Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Incentivized

• Pricing Model - free version is quite limited and the package prices can be more attractive for SME companies
• User Interface Complexity - the UX in the backend is good, but sometimes I am confused to find a specific function
• Real time translation would be great in terms of accessibility

Incentivized

Slido has one of the most intuitive Dashboards I've ever seen. It's easy to use and easy to manage. I've extensively used Polls and Quizzes and it works like a charm, every time.

The communication I've had directly from Slido was very professional and sets an excellent impression for the tone of the company.

• Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
• Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
• Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
• Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Incentivized

It's as simple as just Microsoft Word Visual Basic. We used to use that. Just a lot more cumbersome with the program and setup. Can be buggy depending on the browser operating system that you're running it on. Nothing specific for surveys. This was the first one we got that's officially for a survey that I know of. I've been there for about five years.

Incentivized

• Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
• Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
• Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Incentivized

• Slido has helped us analyze essential data from our CAB meetings, such as the participants' up or down voting in Q&A and the specified poll insights
• Our teams have been able to collect relevant information from larger groups within our organization
• We've seen more people interacting with us now we use Slido than before

Incentivized