Arts People

Arts People

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Score 9.2 out of 100
Arts People

Overview

Recent Reviews

Best business decision we've made

10
July 19, 2018
Redtwist Theatre in Chicago uses Arts People for all its ticketing and donations. We sell show tickets online and at the box office, …
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Pricing

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What is Arts People?

Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Arts People?

Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive.


Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and what makes their operation work, as well as the challenges and needs they are facing. We then design our product to support their plans and goals.

Arts People is a Neon One brand, since March 2020.

Arts People Features

  • Supported: Online and Box Office ticketing
  • Supported: Fundraising and Membership functionality
  • Supported: Database / CRM tools
  • Supported: Targeted Marketing capabilities
  • Supported: Comprehensive Reporting tools
  • Supported: Class registration and enrollment system
  • Supported: World class customer service

Arts People Integrations

Arts People Competitors

Arts People Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)0%

Arts People Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA, Canada
Supported LanguagesEnglish

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Reviews and Ratings

 (2)

Reviews

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Score 10 out of 10
Vetted Review
Verified User
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Redtwist Theatre in Chicago uses Arts People for all its ticketing and donations. We sell show tickets online and at the box office, season packages, gift certificates and use it for a customer database. It puts all our needs into one, reasonably-priced package. We have complete control over last minute changes and special offer codes. It is completely integrated with Constant Contact for up-to-date marketing. Unlike other ticket management systems, friendly, knowledgable, personal tech support is available whenever we need it, by email or phone. Their staff will walk you through any issues or questions and will set aside training for box office personnel upon request. They send out weekly updates (improvements) which is awesome, and they have even developed a new feature for us by request, which became a system-wide feature.
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).

It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.