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https://dudodiprj2sv7.cloudfront.net/product-logos/E1/sK/XMEGD6QBXC4I.PNGBest business decision we've madeRedtwist Theatre in Chicago uses Arts People for all its ticketing and donations. We sell show tickets online and at the box office, season packages, gift certificates and use it for a customer database. It puts all our needs into one, reasonably-priced package. We have complete control over last minute changes and special offer codes. It is completely integrated with Constant Contact for up-to-date marketing. Unlike other ticket management systems, friendly, knowledgable, personal tech support is available whenever we need it, by email or phone. Their staff will walk you through any issues or questions and will set aside training for box office personnel upon request. They send out weekly updates (improvements) which is awesome, and they have even developed a new feature for us by request, which became a system-wide feature.,Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed. They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons. Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons. They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.,Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.,10,Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales. Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales. Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.,Eventbrite, Brown Paper Tickets, Vendini and Constant Contact,Constant Contact, Adobe Acrobat DC, Google Drive
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Arts People
2 Ratings
Score 9.3 out of 101
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Arts People Reviews

Arts People
2 Ratings
Score 9.3 out of 101
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July 18, 2018

Arts People Review: "Best business decision we've made"

Score 10 out of 10
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Redtwist Theatre in Chicago uses Arts People for all its ticketing and donations. We sell show tickets online and at the box office, season packages, gift certificates and use it for a customer database. It puts all our needs into one, reasonably-priced package. We have complete control over last minute changes and special offer codes. It is completely integrated with Constant Contact for up-to-date marketing. Unlike other ticket management systems, friendly, knowledgable, personal tech support is available whenever we need it, by email or phone. Their staff will walk you through any issues or questions and will set aside training for box office personnel upon request. They send out weekly updates (improvements) which is awesome, and they have even developed a new feature for us by request, which became a system-wide feature.
  • Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
  • They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
  • Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
  • They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.
  • Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.
Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution).

It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.
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Arts People Scorecard Summary

About Arts People

Since 2006 Arts People has provided software designed exclusively for performing arts. This focus allows our software to speak directly to their unique needs. With ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive.


Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and what makes their operation work, as well as the challenges and needs they are facing. We then design our product to support their plans and goals. The system is easy to use, with and is designed to provide pleasant and outstanding customer service.


Our product and company exist to help organizations work efficiently, achieve sustainability, and grow. We believe the arts have a profoundly positive effect on our world, and we are grateful to be able to support the organizations creating it.

Arts People Features

Has featureOnline and Box Office ticketing
Has featureFundraising and Membership functionality
Has featureDatabase / CRM tools
Has featureTargeted Marketing capabilities
Has featureComprehensive Reporting tools
Has featureClass registration and enrollment system
Has featureWorld class customer service

Arts People Integrations

Arts People Competitors

Vendini, Eventbrite, OvationTix, Patron Manager, Choice Ticketing, Win Tix, Theatre Manager

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

We have a number of pricing options tailored to our clients needs. Our pricing is some of the lowest in the industry with no fees charged for donations made through the system.

Arts People Customer Size Distribution

Consumers
%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
%

Arts People Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Help desk system

Arts People Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:USA, Canada
Supported Languages: English