AskNicely vs. LimeSurvey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AskNicely
Score 10.0 out of 10
N/A
AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.N/A
LimeSurvey
Score 8.9 out of 10
N/A
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
$34
per month
Pricing
AskNicelyLimeSurvey
Editions & Modules
No answers on this topic
Free
$0
per month
Expert
$29
per month (billed annually)
Basic
$34
per month (billed monthly)
Enterprise
$74
per month (billed annually)
Corporate
custom pricing
Offerings
Pricing Offerings
AskNicelyLimeSurvey
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFree 25 responses/month 10 MB upload storage 30+ question types 80+ languages Panel integration Question editor Skip logic and branching Piping and micro-tailoring Survey management GDPR compliance Custom survey design Data export Excel, CSV, R, Stata, SPSS, Word, & PDF API access Basic ($34/month, billed monthly) Everything in Free + 1000 responses/month 250 MB upload storage white-label surveys email support Expert ($29/ month, billed annually) ($348 annually) Everything in Free + 10,000 responses/year 1 GB upload storage email support white-label surveys removal of LimeSurvey branding 1 alias domain Enterprise ($74/month, billed annually) ($888 a year) Everything in Free + 100,000 responses/year 3 GB upload storage priority email support white-label surveys removal of LimeSurvey branding 2 alias domains Corporate (custom)
More Pricing Information
Community Pulse
AskNicelyLimeSurvey
Top Pros
Top Cons

No answers on this topic

Features
AskNicelyLimeSurvey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
AskNicely
8.2
26 Ratings
6% above category average
LimeSurvey
8.3
1 Ratings
8% above category average
Survey templates8.526 Ratings8.01 Ratings
Themes7.921 Ratings8.01 Ratings
Custom logo/branding8.324 Ratings9.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
AskNicely
8.7
24 Ratings
2% above category average
LimeSurvey
8.7
1 Ratings
2% above category average
Changes to live survey8.819 Ratings9.01 Ratings
Question design help8.721 Ratings8.01 Ratings
Multiple question types8.514 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
AskNicely
7.9
19 Ratings
4% below category average
LimeSurvey
9.0
1 Ratings
9% above category average
Survey logic flexibility7.919 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
AskNicely
8.4
25 Ratings
4% above category average
LimeSurvey
7.0
1 Ratings
14% below category average
Response tracking8.925 Ratings9.01 Ratings
Data export8.522 Ratings10.01 Ratings
Standard reports8.323 Ratings6.01 Ratings
Custom reports7.918 Ratings6.01 Ratings
Analytics8.420 Ratings4.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
AskNicely
8.8
20 Ratings
5% above category average
LimeSurvey
7.5
1 Ratings
10% below category average
Access controls8.918 Ratings8.01 Ratings
Compliance8.715 Ratings7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
AskNicely
8.4
14 Ratings
4% above category average
LimeSurvey
8.0
1 Ratings
1% below category average
Vendor-offered crowdsourcing8.15 Ratings8.01 Ratings
Respondent restrictions8.613 Ratings8.01 Ratings
Best Alternatives
AskNicelyLimeSurvey
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Score 9.7 out of 10
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Score 6.5 out of 10
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Score 6.5 out of 10
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User Ratings
AskNicelyLimeSurvey
Likelihood to Recommend
8.9
(26 ratings)
10.0
(1 ratings)
User Testimonials
AskNicelyLimeSurvey
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Read full review
LimeSurvey
For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
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Pros
AskNicely
  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
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LimeSurvey
  • Ease of use.
  • Customizable.
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Cons
AskNicely
  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
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LimeSurvey
  • Limited email handling.
  • Some customizations are difficult.
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Alternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
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LimeSurvey
LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
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Return on Investment
AskNicely
  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
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LimeSurvey
  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
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ScreenShots

LimeSurvey Screenshots

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