What users are saying about
53 Ratings
2 Ratings
53 Ratings
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Score 9 out of 100
2 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George | TrustRadius Reviewer

LimeSurvey

For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Tom Shulak | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
LimeSurvey
8.3
Survey templates
AskNicely
8.5
LimeSurvey
8.0
Themes
AskNicely
7.9
LimeSurvey
8.0
Custom logo/branding
AskNicely
8.3
LimeSurvey
9.0

Survey Content

AskNicely
8.7
LimeSurvey
8.7
Changes to live survey
AskNicely
8.8
LimeSurvey
9.0
Question design help
AskNicely
8.7
LimeSurvey
8.0
Multiple question types
AskNicely
8.5
LimeSurvey
9.0

Survey Logic

AskNicely
7.9
LimeSurvey
9.0
Survey logic flexibility
AskNicely
7.9
LimeSurvey
9.0

Survey Reporting & Analytics

AskNicely
8.4
LimeSurvey
7.0
Response tracking
AskNicely
8.9
LimeSurvey
9.0
Data export
AskNicely
8.5
LimeSurvey
10.0
Standard reports
AskNicely
8.3
LimeSurvey
6.0
Custom reports
AskNicely
7.9
LimeSurvey
6.0
Analytics
AskNicely
8.4
LimeSurvey
4.0

Survey Administration & Security

AskNicely
8.8
LimeSurvey
7.5
Access controls
AskNicely
8.9
LimeSurvey
8.0
Compliance
AskNicely
8.7
LimeSurvey
7.0

Survey Distribution

AskNicely
8.4
LimeSurvey
8.0
Vendor-offered crowdsourcing
AskNicely
8.1
LimeSurvey
8.0
Respondent restrictions
AskNicely
8.6
LimeSurvey
8.0

Pros

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt | TrustRadius Reviewer

LimeSurvey

  • Ease of use.
  • Customizable.
Tom Shulak | TrustRadius Reviewer

Cons

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford | TrustRadius Reviewer

LimeSurvey

  • Limited email handling.
  • Some customizations are difficult.
Tom Shulak | TrustRadius Reviewer

Alternatives Considered

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor | TrustRadius Reviewer

LimeSurvey

LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Tom Shulak | TrustRadius Reviewer

Return on Investment

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
Anonymous | TrustRadius Reviewer

LimeSurvey

  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Tom Shulak | TrustRadius Reviewer

Pricing Details

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AskNicely Editions & Modules

Additional Pricing Details

LimeSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

LimeSurvey Editions & Modules

Edition
Free$01
Basic$342
Expert$293
Enterprise$743
Corporatecustom pricing
  1. per month
  2. per month (billed monthly)
  3. per month (billed annually)
Additional Pricing Details
Free 25 responses/month 10 MB upload storage 30+ question types 80+ languages Panel integration Question editor Skip logic and branching Piping and micro-tailoring Survey management GDPR compliance Custom survey design Data export Excel, CSV, R, Stata, SPSS, Word, & PDF API access Basic ($34/month, billed monthly) Everything in Free + 1000 responses/month 250 MB upload storage white-label surveys email support Expert ($29/ month, billed annually) ($348 annually) Everything in Free + 10,000 responses/year 1 GB upload storage email support white-label surveys removal of LimeSurvey branding 1 alias domain Enterprise ($74/month, billed annually) ($888 a year) Everything in Free + 100,000 responses/year 3 GB upload storage priority email support white-label surveys removal of LimeSurvey branding 2 alias domains Corporate (custom)

Rating Summary

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