The best way to learn what your customers think!
Nikhil George profile photo
May 28, 2018

The best way to learn what your customers think!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely across the whole organisation. It enables us to survey our customers and get real-time feedback about how they feel about our products. The feedback is shared with the whole company so we can celebrate good stories and act quickly to solve complaints. We use the Slack integration to share the feedback instantly.
  • Nice clean user interface - simple and clear survey for users that allows us to get responses quickly.
  • Ability to respond to feedback direct from AskNicely. This gives us visibility that feedback has been responded to.
  • Slack integration means feedback can be instantly shared with the company.
  • Mobile app.
  • Can't customise the NPS scoring. AskNicely uses the traditional NPS scoring. If you wanted to change the scoring, it currently isn't possible.
  • Improved understanding of customer satisfaction and movement
  • Reduced churn
  • Seeing who our advocates are has led to other conversations and opportunities with them
  • Customer Surveys
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.

AskNicely Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
9
Question design help
9
Multiple question types
9
Survey logic flexibility
7
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Respondent restrictions
10
Access controls
10
Compliance
10