Overall Satisfaction with AskNicely
We use AskNicely across the whole organisation. It enables us to survey our customers and get real-time feedback about how they feel about our products. The feedback is shared with the whole company so we can celebrate good stories and act quickly to solve complaints. We use the Slack integration to share the feedback instantly.
- Nice clean user interface - simple and clear survey for users that allows us to get responses quickly.
- Ability to respond to feedback direct from AskNicely. This gives us visibility that feedback has been responded to.
- Slack integration means feedback can be instantly shared with the company.
- Mobile app.
- Can't customise the NPS scoring. AskNicely uses the traditional NPS scoring. If you wanted to change the scoring, it currently isn't possible.
- Improved understanding of customer satisfaction and movement
- Reduced churn
- Seeing who our advocates are has led to other conversations and opportunities with them