AskNicely is a great CX tool for SMB’s
April 13, 2018

AskNicely is a great CX tool for SMB’s

Jim Ford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

We use AskNicely to initially create a baseline NPS score and also to understand and identify trends and both positive touchpoints and pain points in our customer experience. We also use AskNicely to identify our promoters segment and why they are promoters. It helps inform how we build and deliver our customer experience strategy.
  • Easily and accurately measure NPS
  • Amazingly easy to “close the loop” with customers who respond to the NPS question
  • Share results with entire organization
  • Capture customer verbatim for use in marketing material and employee training programs
  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
  • Top line and bottom line impact. Helps us to identify our most loyal customers and keep them loyal which grows top and bottom line
  • More customer referrals grow top line
  • Delighted
I like AskNicely much better than Delighted because you can directly “close the loop” with customers. Delighted doesn’t allow you to do that. That’s a big problem.
  • Employee Surveys
  • Customer Surveys
AskNicely is perfect for an SMB who truly wants to begin building a formal Customer Experience program but does not have the internal resources to get started. With AskNicely, you can quickly not only measure NOS but take action like your larger competitors. It really is a difference maker.

AskNicely Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Not Rated
Question design help
Multiple question types
Not Rated
Survey logic flexibility
Not Rated
Response tracking
Data export
Standard reports
Not Rated
Custom reports
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Access controls