AskNicely

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AskNicely	Score 10.0 out of 10	N/A	AskNicely in New Zealand offers their software application as a means of collecting real-time feedback from customers, touting integration with the CRM and automated workflows, the ability to integrate interaction data from popular tools and channels (e.g. Slack, Intercom, etc.), and boasting a satisfactory survey response rate superior to other survey tools.	N/A

Pricing

AskNicely

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
AskNicely
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AskNicely
Considered Both Products	AskNicely Nick Lampp Applications Development Manager Chose AskNicely We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback. Incentivized Helpful? Luke Fuller Co Founder Chose AskNicely Ease of use Incentivized Helpful? Zuzanna Ostojska Head of Customer Success Chose AskNicely We tested a few tools before choosing AskNicely but it won because of: pricing customer support Helpful? Colin Daly Account Manager Chose AskNicely None. Incentivized Helpful? Verified User Director Chose AskNicely N/a Helpful? Verified User Project Manager Chose AskNicely AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly. Incentivized Helpful? Isobel Phillips Customer Coach Chose AskNicely I have used Trustpilot as a customer but as an employee, I have only used AskNicely. Incentivized Helpful? Jim Ford CEO (Chief Experience Officer), ASBC Chose AskNicely I like AskNicely much better than Delighted because you can directly “close the loop” with customers. Delighted doesn’t allow you to do that. That’s a big problem. Incentivized Helpful? Jeff Beaumont Managing Director of Customer Success Chose AskNicely AskNicely has a Salesforce integration and goes a bit deeper than the others. However, if you're on a budget this gets pricier. What you'll want to do is list out your Must Haves, Should Haves, and Could Haves to help you effectively decide what software you need. For us, it … Incentivized Helpful? Diana Zabalovici Marketing Programs Intern Chose AskNicely My company signed on with AskNicely before I came on board, so I honestly can't speak to that Incentivized Helpful? Michael Sterling Director of Sales and Marketing Chose AskNicely On the back end & integrations, we found AskNicely was much further along than its competitors. We also found the UX on AskNicely was much better than promoter.io. Incentivized Helpful? Paul Pulley Product & Market Research Manager Chose AskNicely 3 of the 5 could not integrate with tools we use: Hubspot , Shopify, Slack. AskNicely and CustomerGauge integrates with these. AskNicely won against CustomerGauge because it can trigger feedback requests after specific events/timeframes, and trigger campaigns that target … Incentivized Helpful? Joel DeWitt Director of Customer Success Chose AskNicely When we evaluated Delighted we found a product that almost met our needs. They provide great surveys with solid analytics at an unbeatable price point that includes all the integrations now matter what price you enter at. The thing that won us over to AskNicely was the … Incentivized Helpful? Art Taylor Manager, Customer Advocacy Chose AskNicely We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons … Incentivized Helpful?
Top Pros	Pro Easy to use Pro Set up Pro Customer service
Top Cons	Minus Manual process Minus Net promoter Minus See more customization

Features

AskNicely

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	AskNicely 8.2 26 Ratings 5% above category average
Survey templates	8.526 Ratings
Themes	7.921 Ratings
Custom logo/branding	8.324 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	AskNicely 8.7 24 Ratings 1% above category average
Changes to live survey	8.819 Ratings
Question design help	8.721 Ratings
Multiple question types	8.514 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	AskNicely 7.9 19 Ratings 5% below category average
Survey logic flexibility	7.919 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	AskNicely 8.4 25 Ratings 2% above category average
Response tracking	8.925 Ratings
Data export	8.522 Ratings
Standard reports	8.323 Ratings
Custom reports	7.918 Ratings
Analytics	8.420 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	AskNicely 8.8 20 Ratings 5% above category average
Access controls	8.918 Ratings
Compliance	8.715 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	AskNicely 8.4 14 Ratings 4% above category average
Vendor-offered crowdsourcing	8.15 Ratings
Respondent restrictions	8.613 Ratings

Best Alternatives
	AskNicely
Small Businesses	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Qualaroo Score 6.7 out of 10
Enterprises	Medallia Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	AskNicely
Likelihood to Recommend	8.9 (26 ratings)

User Testimonials
	AskNicely
Likelihood to Recommend	AskNicely AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback. Incentivized Nikhil George Product Manager Read full review
Pros	AskNicely NPS Surveys - Easy to access and use and branded for our company. Analytics - AskNicely provides simple and robust analytics for identifying trends in data. Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience. Incentivized Joel DeWitt Director of Customer Success Read full review
Cons	AskNicely Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely More, not fewer plan options Incentivized Jim Ford CEO (Chief Experience Officer), ASBC Read full review
Alternatives Considered	AskNicely We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though. Incentivized Art Taylor Manager, Customer Advocacy Read full review
Return on Investment	AskNicely Ask Nicely is just for internal use and we don't monitor it in relevance to GMV Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative Ask Nicely is a great way to follow up with all customers who have not had a good experience Incentivized Verified User Anonymous Read full review
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