What users are saying about

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

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Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
Survey templates
AskNicely
8.6
Themes
AskNicely
7.8
Custom logo/branding
AskNicely
8.3

Survey Content

AskNicely
8.7
Changes to live survey
AskNicely
8.9
Question design help
AskNicely
8.7
Multiple question types
AskNicely
8.4

Survey Logic

AskNicely
7.9
Survey logic flexibility
AskNicely
7.9

Survey Reporting & Analytics

AskNicely
8.4
Response tracking
AskNicely
8.9
Data export
AskNicely
8.6
Standard reports
AskNicely
8.4
Custom reports
AskNicely
7.8
Analytics
AskNicely
8.5

Survey Administration & Security

AskNicely
8.8
Access controls
AskNicely
8.9
Compliance
AskNicely
8.7

Survey Distribution

AskNicely
8.3
Vendor-offered crowdsourcing
AskNicely
8.2
Respondent restrictions
AskNicely
8.5

Pros

  • We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
  • AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
  • We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Craig Kelly profile photo

Cons

  • We would love to see an AskNicely iOs App so that visitors to our building can rate their visit
Jeremy McClure profile photo

Alternatives Considered

We tested a few tools before choosing AskNicely but it won because of:
  • pricing
  • customer support
  • integrations
  • how easy it is to set up a survey and sending logic.
Zuzanna Ostojska profile photo

Return on Investment

  • Overall it's a really positive thing, our customers love the chance to rate us.
  • The team is motivated to keep their score high.
  • It allows us to demonstrate to the business that the team is doing a great job !
Jeremy McClure profile photo

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details