What users are saying about
14 Ratings
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Score 4.5 out of 100
5 Ratings
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Score 10 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Bright Pattern

Being as Bright Pattern is a hosted and highly scalable platform, it is well suited for most contact centers. I have implemented Bright Pattern for both PCI and non-PCI customers. There aren't many scenarios where I would not recommend it as a platform offering to someone who is looking. Possibly for someone looking for an on-premises solution where certain technologies are not allowed within the scope, I might suggest something different. It has worked well for many mortgage companies, city/government services, technology companies, educational institutions, law firms, recruiting firms, medical facilities/payments, debt collection, and more. Offering secure payment IVR and a secure payment live agent as a PCI solution is a huge benefit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Bright Pattern
9.8
Agent dashboard
Aspect Unified IP
8.6
Bright Pattern
9.0
Validate callers
Aspect Unified IP
9.1
Bright Pattern
10.0
Outbound response
Aspect Unified IP
9.0
Bright Pattern
10.0
Call forwarding
Aspect Unified IP
9.1
Bright Pattern
10.0
Click-to-call (CTC)
Aspect Unified IP
9.6
Bright Pattern
10.0
Warm transfer
Aspect Unified IP
9.1
Bright Pattern
10.0
Predictive dialing
Aspect Unified IP
9.6
Bright Pattern
9.0
Interactive voice response
Aspect Unified IP
9.1
Bright Pattern
9.0
REST APIs
Aspect Unified IP
9.1
Bright Pattern
10.0
Call scripts
Aspect Unified IP
9.1
Bright Pattern
10.0
Call tracking
Aspect Unified IP
9.6
Bright Pattern
10.0
Multichannel integration
Aspect Unified IP
8.2
Bright Pattern
10.0
CRM software integration
Aspect Unified IP
8.7
Bright Pattern
10.0

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Bright Pattern
9.4
Inbound call routing
Aspect Unified IP
9.0
Bright Pattern
10.0
Omnichannel inbound routing
Aspect Unified IP
8.1
Bright Pattern
9.0
Recording
Aspect Unified IP
9.6
Bright Pattern
10.0
Quality management
Aspect Unified IP
9.1
Bright Pattern
9.0
Call analytics
Aspect Unified IP
8.6
Bright Pattern
10.0
Historical reporting
Aspect Unified IP
7.4
Bright Pattern
9.0
Live reporting
Aspect Unified IP
7.4
Bright Pattern
9.0
Customer surveys
Aspect Unified IP
8.6
Bright Pattern
10.0
Customer interaction analytics
Aspect Unified IP
9.1
Bright Pattern
9.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Bright Pattern

  • Enables contact centers to make changes without complex languages and frameworks.
  • Omni-channel functionality for all needs.
  • Integrates well to a number of third party products.
  • It isn't cumbersome. Easy to learn and manage.
Anonymous | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Bright Pattern

  • Tenant configuration backups from within admin would be nice for archiving.
  • Agent screen recording exports to AWS S3.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Bright Pattern

Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the platform remained dormant after the loss of the last experienced staff member. It isn't that way with Bright Pattern. Easy to train and easy to learn. Their support has been great. I will continue to promote and use Bright Pattern as a platform and I am excited to see where it takes us next.
Anonymous | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Bright Pattern

  • Lowered support costs over time by enabling the contact center to manage itself and the call flow.
  • Increased customer satisfaction by enabling personalized experiences.
Anonymous | TrustRadius Reviewer

Screenshots

Aspect Unified IP

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Unified IP Editions & Modules

Additional Pricing Details

Bright Pattern

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bright Pattern Editions & Modules

Edition
Voice Select$701
Professional$1001
Premium$1401
EnterpriseCall for Info1
  1. Monthly
Additional Pricing Details
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Bright Pattern
10.0

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