What users are saying about
1 Rating
17 Ratings
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Score 6.1 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Dixa

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.
Kevin Tucker | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Dixa
Agent dashboard
Aspect Unified IP
8.6
Dixa
Validate callers
Aspect Unified IP
9.1
Dixa
Outbound response
Aspect Unified IP
9.0
Dixa
Call forwarding
Aspect Unified IP
9.1
Dixa
Click-to-call (CTC)
Aspect Unified IP
9.6
Dixa
Warm transfer
Aspect Unified IP
9.1
Dixa
Predictive dialing
Aspect Unified IP
9.6
Dixa
Interactive voice response
Aspect Unified IP
9.1
Dixa
REST APIs
Aspect Unified IP
9.1
Dixa
Call scripts
Aspect Unified IP
9.1
Dixa
Call tracking
Aspect Unified IP
9.6
Dixa
Multichannel integration
Aspect Unified IP
8.2
Dixa
CRM software integration
Aspect Unified IP
8.7
Dixa

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Dixa
Inbound call routing
Aspect Unified IP
9.0
Dixa
Omnichannel inbound routing
Aspect Unified IP
8.1
Dixa
Recording
Aspect Unified IP
9.6
Dixa
Quality management
Aspect Unified IP
9.1
Dixa
Call analytics
Aspect Unified IP
8.6
Dixa
Historical reporting
Aspect Unified IP
7.4
Dixa
Live reporting
Aspect Unified IP
7.4
Dixa
Customer surveys
Aspect Unified IP
8.6
Dixa
Customer interaction analytics
Aspect Unified IP
9.1
Dixa

Cloud PBX

Aspect Unified IP
Dixa
8.8
Multi-level Interactive Voice Response (IVR)
Aspect Unified IP
Dixa
10.0
User templates
Aspect Unified IP
Dixa
7.0
Call reports
Aspect Unified IP
Dixa
8.0
Directory of employee names
Aspect Unified IP
Dixa
10.0

Call Management

Aspect Unified IP
Dixa
9.6
Answering rules
Aspect Unified IP
Dixa
10.0
Call recording
Aspect Unified IP
Dixa
10.0
Call park
Aspect Unified IP
Dixa
9.0
Call screening
Aspect Unified IP
Dixa
9.0
Message alerts
Aspect Unified IP
Dixa
10.0

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Dixa

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
Kevin Tucker | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Dixa

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Kevin Tucker | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Dixa

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
Kevin Tucker | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Dixa

  • Improved consumer experience
  • Improved channel partner experience
  • Agent productivity and lower stress
Kevin Tucker | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Dixa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Dixa
9.0

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