AssessTEAM is a cloud-based employee performance management software. It delivers job clarity to employees to drive improved productivity and better employee engagement. AssessTEAM was built by entrepreneurs as a tool for employee evaluation, engagement, mentoring, and productivity reporting all in a single suite. Employee performance management is a critical aspect of business management. Opportunities derived from performance management software can lead to improvements in team…
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Medallia
Score 8.9 out of 10
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Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
Overall, if you are looking for a platform that can be customized to whatever criteria you are looking for in peer evaluations, this is it. You can determine the questions, the format, the cadence, the calendar, and it levels the playing field for getting apples to apples feedback in a usable form for management, and also for the team member being reviewed with both a quantified metric along with specific comments and feedback section from the team on each question.
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Having AssessTEAM as our team feedback mechanism has systematized our peer performance review process and facilitated it becoming a regular and important part of our business. It has also been an invaluable tool in how feedback is provided and shared with our individual team members that results in better team performance.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
AssessTEAM is much easier to use, simpler yet more effective in its tangible insights and actionable results. It is less time consuming and doesn't require the facilitator to be so intimately involved in the process. Korn Ferry had so many feedback pillars that it tended to be overwhelming to both give and receive feedback.
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
