What users are saying about
5 Ratings
25 Ratings
5 Ratings
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Score 9.8 out of 101
25 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

SysAid

Any small to medium business wanting a quick, inexpensive and easy to use service ticket solution is a prime target for SysAid. Not working in an enterprise it is hard for me to evaluate SysAid's use there. It might be lacking some of the more advanced features used in an enterprise scenario. If I were evaluating SysAid for use in an enterprise, I would think it would still deserve to be on the short list, since sometimes IT people think they need more than they really do
Jeff Daniels profile photo

Feature Rating Comparison

Incident and problem management

Asset Panda
SysAid
7.3
Organize and prioritize service tickets
Asset Panda
SysAid
9.0
Expert directory
Asset Panda
SysAid
7.3
Service restoration
Asset Panda
SysAid
7.0
Self-service tools
Asset Panda
SysAid
6.0
Subscription-based notifications
Asset Panda
SysAid
6.9
ITSM collaboration and documentation
Asset Panda
SysAid
7.2
ITSM reports and dashboards
Asset Panda
SysAid
8.0

ITSM asset management

Asset Panda
SysAid
5.9
Configuration mangement
Asset Panda
SysAid
6.5
Asset management dashboard
Asset Panda
SysAid
6.5
Policy and contract enforcement
Asset Panda
SysAid
4.9

Change management

Asset Panda
SysAid
7.7
Change requests repository
Asset Panda
SysAid
8.0
Change calendar
Asset Panda
SysAid
7.0
Service-level management
Asset Panda
SysAid
8.0

Pros

  • Cloud-Based - I can access it anywhere with an internet connection.
  • Mobile App - The mobile app makes life easier with barcode scanning, searching, and even update assets on the go. The best part of the mobile app is I can now capture signatures for assets that users own.
  • User-Friendly - Asset Panda is easy to use out of the box and can be customized for the most complex environments. We built into our site the ability to maintain our credit card machines and utilize and check-in/check-out tracking system and even built into it the ability to audit the devices for tamper checks to update the tamper check automatically.
  • Pictures & Documents - On any asset I can now upload quotes, internal requisitions, receipts, and pictures with each asset! This makes my inventory a one stop shop for all documentation for each asset.
No photo available
  • SysAid's customization has been very useful for us. The ability to add/modify fields and forms has permitted us to tweak it to do exactly what we want.
  • Email integration has been an outstanding way for us to streamline ticket generation and routing. This means getting the ticket to the right team without manual assignment.
  • Password Services gives our users the ability to unlock and reset AD passwords without IT assistance.
John Predmore profile photo

Cons

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available
  • Sometimes support has not met our expectations. Response time can be longer than we'd like. Also a particular bug that was causing us issues took much longer to resolve than we were led to believe.
John Predmore profile photo

Usability

No score
No answers yet
No answers on this topic
SysAid3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
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Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
Dropbox, BaseCamp
No photo available

Return on Investment

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available
  • I am not sure because I do not know what the initial investment was on the software. So far it's been keeping us together.
No photo available

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SysAid

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details