What users are saying about
5 Ratings
27 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 101
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

SysAid

SysAid is a great bang for your buck, it's why I would recommend it to a small to medium business. It's a really good starting software. It has a complete ITSM suite. At this point in our enterprise SysAid doesn't scale anymore. We need more quality over price. If this is your case also, I wouldn't recommend SysAid.
Samuel Laflamme profile photo

Feature Rating Comparison

Incident and problem management

Asset Panda
SysAid
6.0
Organize and prioritize service tickets
Asset Panda
SysAid
6.9
Expert directory
Asset Panda
SysAid
7.0
Service restoration
Asset Panda
SysAid
4.5
Self-service tools
Asset Panda
SysAid
6.0
Subscription-based notifications
Asset Panda
SysAid
7.7
ITSM collaboration and documentation
Asset Panda
SysAid
6.3
ITSM reports and dashboards
Asset Panda
SysAid
3.5

ITSM asset management

Asset Panda
SysAid
5.9
Configuration mangement
Asset Panda
SysAid
7.5
Asset management dashboard
Asset Panda
SysAid
5.4
Policy and contract enforcement
Asset Panda
SysAid
4.7

Change management

Asset Panda
SysAid
7.4
Change requests repository
Asset Panda
SysAid
8.0
Change calendar
Asset Panda
SysAid
7.1
Service-level management
Asset Panda
SysAid
7.2

Pros

Asset Panda

  • It is great for a non profit organization because you can add any columns you need to the asset. For example, I have added a funding source column to sort different grants that have paid for our assets.
  • Asset Panda provides the depreciation calculation for you.
  • The software is easy to maneuver. It can be easily searched and sorted by type of asset/date or any category you create.
  • You can add and track non depreciable items as well. Reports can be ran for just depreciable assets when needed so this will not interfere with you depreciable asset listing.
No photo available

SysAid

  • The workflow functionality works well to get approvals, or assigning to different teams.
  • The tool is easy to use as a front end for users.
  • Work allocation can be monitored closely, and give a holistic view in terms of issues hitting your service desk.
No photo available

Cons

Asset Panda

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available

SysAid

  • We don;t use many of the advanced features of SysAid (asset and patch management, benchmarks and analytics) because it appears the learning curve is quite high.
  • The interface is pretty rustic. This does not affect the use of the product, but it could create a marketing problem when trying to gain new customers as they may be comparing it to something "prettier".
  • At various times the SysAid server service shuts down. This is not a common occurrence, just often enough to be mildly annoying.
Jeff Daniels profile photo

Usability

Asset Panda

No score
No answers yet
No answers on this topic

SysAid

SysAid 3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
No photo available

Support

Asset Panda

No score
No answers yet
No answers on this topic

SysAid

SysAid 5.0
Based on 1 answer
We had mixed experiences with SysAid support. Some of our calls were answered promptly. Even sometimes they needed to put us in contact with their R&D team for further troubleshooting. Some other times, we were less lucky, we had a few issues with the asset management client on both Windows and Mac OSX and often the answer was not what we were hoping for.
Samuel Laflamme profile photo

Alternatives Considered

Asset Panda

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available

SysAid

In my opinion, SysAid is much easier to use than similar products I've used and it allows for remote assistance within the tickets, which is always a plus. With a much easier to use interface, I think any user can figure out how to use the system. Overall, SysAid provided us with a great experience for what we needed at the time.
No photo available

Return on Investment

Asset Panda

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available

SysAid

  • It made management realize how much work some people were doing compared to others and when we needed to hire more help.
  • For our small company, the costs got to be too much.
  • The help desk was helpful, but they had odd hours since they are based in Isreal. I swear one day it sounded like someone was calling me from the back of a pickup truck that had chickens on it.
No photo available

Pricing Details

Asset Panda

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysAid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Asset Panda
10.0
SysAid
7.2

Usability

Asset Panda
SysAid
3.0

Support

Asset Panda
SysAid
5.0

Add comparison