ManageEngine AssetExplorer vs. KACE Systems Management Appliance (SMA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 9.0 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
KACE Systems Management Appliance
Score 8.7 out of 10
N/A
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
Pricing
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ManageEngine AssetExplorerKACE Systems Management Appliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
Top Pros
Top Cons
Features
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
25% below category average
KACE Systems Management Appliance (SMA)
8.6
12 Ratings
12% above category average
Software and hardware inventory tracking6.14 Ratings10.012 Ratings
License management7.14 Ratings9.011 Ratings
Asset lifecycle monitoring5.24 Ratings8.010 Ratings
Contract management7.03 Ratings6.06 Ratings
Asset relationship management4.13 Ratings10.08 Ratings
Best Alternatives
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
Likelihood to Recommend
6.1
(4 ratings)
8.0
(12 ratings)
Usability
-
(0 ratings)
8.6
(3 ratings)
Support Rating
6.0
(1 ratings)
9.5
(4 ratings)
User Testimonials
ManageEngine AssetExplorerKACE Systems Management Appliance (SMA)
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
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Quest
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
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Quest
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
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Quest
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Quest
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
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Quest
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
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Quest
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
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Quest
  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
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ScreenShots