6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

ManageEngine AssetExplorer

You definitely only want to buy this product if you have the need. I'd say that need starts at about 40 assets. Less than that and you may be wasting your time with a a product that is overkill. We use it for about 1000 assets and it is a lifesaver. I couldn't imagine managing the assets manually.
Steve P profile photo

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi profile photo

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
9.5
KACE Systems Management Appliance
7.8
Software and hardware inventory tracking
ManageEngine AssetExplorer
9.4
KACE Systems Management Appliance
8.1
License management
ManageEngine AssetExplorer
9.3
KACE Systems Management Appliance
8.3
Asset lifecycle monitoring
ManageEngine AssetExplorer
9.4
KACE Systems Management Appliance
7.7
Contract management
ManageEngine AssetExplorer
9.7
KACE Systems Management Appliance
7.1
Asset relationship management
ManageEngine AssetExplorer
9.7
KACE Systems Management Appliance
8.0

Pros

ManageEngine AssetExplorer

  • Track your equipment by model, name, assigned user, serial number, service tag, etc.
  • Report generator in order to have all of the information you need, it can be globally or specify by criteria.
  • It allows us keep two or more sites to identify the location of the IT Assets
  • Get all the software information that is installed on the clients, that allows you to manage the licenses and versions.
Jorge Flores profile photo

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles profile photo

Cons

ManageEngine AssetExplorer

  • To my knowledge, there is not a mobile application.
  • The web interface could look a bit more polished, but this is really a minor area of improvement.
Steve P profile photo

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz profile photo

Usability

ManageEngine AssetExplorer

No score
No answers yet
No answers on this topic

KACE Systems Management Appliance

KACE Systems Management Appliance 9.0
Based on 1 answer
The usability factor is quite important and significant for us, as we heavily rely on KACE to manage and administer our environment.
Gus Awad profile photo

Support

ManageEngine AssetExplorer

No score
No answers yet
No answers on this topic

KACE Systems Management Appliance

KACE Systems Management Appliance 6.0
Based on 2 answers
It's not as seemless as it should be.
No photo available

Alternatives Considered

ManageEngine AssetExplorer

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
No photo available

Return on Investment

ManageEngine AssetExplorer

  • This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
  • Limits the number of assets but you can extend it.
  • This software avoids equipment losses since they are assigned to users and it is controlled.
  • You can calculate depreciation and avoid the wrong investment.
Jorge Flores profile photo

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
No photo available

Pricing Details

ManageEngine AssetExplorer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ManageEngine AssetExplorer
8.9
KACE Systems Management Appliance
7.9

Usability

ManageEngine AssetExplorer
KACE Systems Management Appliance
9.0

Support

ManageEngine AssetExplorer
KACE Systems Management Appliance
6.0

Add comparison